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#1
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Craftsman lawnmower opinions?
I disagree. It is the 'little guy' vs the 'big guy'. All the TV stations
that I have seen with this feature just eat it up. Send it to the consumer's protection board. Sears doesn't want bad publicity. Maybe if you know a lawyer, ask him to send a "lawyer's letter" to Sears customer service and a cc to the bbb or the state attorney general stating the facts and that you would like a replacement mower. Don't deal with the sales clucks anymore. Go higher. Aim for the dept. mgr then the store mgr then the district or area etc. A vibration such as you describe sounds dangerous. As a retired firefighter/EMT, I would not trust the mower. The machine might not just fall apart, it could shatter and when it does, you will be behind it and the spinning blade. How much are your feet worth? "Jake H." wrote in message ... On Thu, 17 Nov 2005 11:35:34 -0500, "Frank Rosenbaum" wrote: Does your state have a "Lemon Law". If you can prove that the mower was defective and you tried to have it fixed, and it couldn't be, it might qualify. You might use that tact the next time you go in. You might also call the local TV station with a 'problem solver' segment. I am still considering my options, including small claims court or some sort of arbitration, but I'm not sure the problems with my Sears mower rise to a level of severity that would interest the Attorney General or a TV station. At the end of the day, it is a major nuisance and a very bad deal... but that's about it so far. While I am certainly ****ed (can you tell?), for all I know the mower could last 5 or more years running this way before it explodes. Like folks at work say to me... wrap the damn handle with foam pipe insulation & tape or use some nice thick gloves!!! :-/ It shouldn't have to be that way, but I must admit it: They've got a point. Jake |
#2
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Craftsman lawnmower opinions?
On Thu, 17 Nov 2005 20:51:14 -0500, "Frank Rosenbaum"
wrote: I disagree. It is the 'little guy' vs the 'big guy'. All the TV stations that I have seen with this feature just eat it up. Send it to the consumer's protection board. Sears doesn't want bad publicity. Maybe if you know a lawyer, ask him to send a "lawyer's letter" to Sears customer service and a cc to the bbb or the state attorney general stating the facts and that you would like a replacement mower. Don't deal with the sales clucks anymore. Go higher. Aim for the dept. mgr then the store mgr then the district or area etc. A vibration such as you describe sounds dangerous. As a retired firefighter/EMT, I would not trust the mower. The machine might not just fall apart, it could shatter and when it does, you will be behind it and the spinning blade. How much are your feet worth? Thanks very much for your interest, but I am really not out to publicly embarrass or otherwise try to harm Sears. It is a strange irony (some might even say hypocritical of me) that the single biggest holding in my 401(k) is Sears stock. Almost all of my hand tools are Craftsman and they are great. Same with many of the power tools I own. I also own a 6HP 4-in-1 Craftsman lawn vac that works great (other than that the bag is way too small) and it doesn't vibrate at all. At the end of the day I just want this crazy vibrating lawn mower fixed, replaced or my money refunded. Yes, my last discussion (after the second service failed) was with the hardware manager. In fairness, he did offer me a trade-up deal, but it made absolutely no economic sense. He's also the one who claimed it was too late for me to get a straight cash refund. Based on what my lawyer charges, it would be far cheaper for me to dump this lawn mower today and buy two brand new ones before asking her for a single letter. Been there, done that before. It ain't gonna happen. Some co-workers have suggested that I bring the mower... one last time... to a different Sears store... one about 20 extra miles away, but with a better reputation for small engine service. That is probably going to be my next (and last) step. If that fails: Small Claims Court here I come!!! Jake |
#3
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Craftsman lawnmower opinions?
Jake H. wrote:
On Thu, 17 Nov 2005 20:51:14 -0500, "Frank Rosenbaum" wrote: I disagree. It is the 'little guy' vs the 'big guy'. All the TV stations that I have seen with this feature just eat it up. Send it to the consumer's protection board. Sears doesn't want bad publicity. Maybe if you know a lawyer, ask him to send a "lawyer's letter" to Sears customer service and a cc to the bbb or the state attorney general stating the facts and that you would like a replacement mower. Don't deal with the sales clucks anymore. Go higher. Aim for the dept. mgr then the store mgr then the district or area etc. A vibration such as you describe sounds dangerous. As a retired firefighter/EMT, I would not trust the mower. The machine might not just fall apart, it could shatter and when it does, you will be behind it and the spinning blade. How much are your feet worth? Thanks very much for your interest, but I am really not out to publicly embarrass or otherwise try to harm Sears. It is a strange irony (some might even say hypocritical of me) that the single biggest holding in my 401(k) is Sears stock. Almost all of my hand tools are Craftsman and they are great. Same with many of the power tools I own. I also own a 6HP 4-in-1 Craftsman lawn vac that works great (other than that the bag is way too small) and it doesn't vibrate at all. Well, I hope you and other Stockholders, in Sears, start getting the outfit back on course. I hate to see what is becoming of a former American Institution. They bought Western Auto, gutted it and sold it to Pep Boys. They bought KMart and are in the process of guttin it. They are *******izing the Craftsman name and milking the Sears good name til there won't be a "Sears" in a decade. you can no longer buysporting Goods or Firearms from Sears. Their Automotive Department is a joke. They bought NTW and gutted it and sold it Tire Kingdom which is cluster f**k. Service and Warranty from Sears is only as good as the cheapest outfit they can place it with. |
#4
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Craftsman lawnmower opinions?
tightwad wrote:
They bought KMart and are in the process of guttin it. Actually, just the oppisite. K-Mart bought out Sears (merged, if you will). |
#5
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Craftsman lawnmower opinions?
On Sun, 20 Nov 2005 01:15:41 GMT, "Retiredff"
wrote: Actually, just the oppisite. K-Mart bought out Sears (merged, if you will). Correct. They merged. Jake |
#6
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Craftsman lawnmower opinions?
I agree 100% with tightwad. Sears tools have gone down hill real bad. In
5 to 10 years they will be another Wards. I supose it has to be that way as long as WalMart is a Chinese garadge sale. From Mel & Donnie in Bluebird Valley |
#7
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Craftsman lawnmower opinions?
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#8
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Craftsman lawnmower opinions?
Everything I have tried from Sears in the say last 5 years has been
below standard. Even a wrench set was junk. 6" angle grinder went up in smoke. Fridge pops and cracks all the time. Water softener only lasted 5 years. I am a slow learner. From Mel & Donnie in Bluebird Valley |
#9
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Craftsman lawnmower opinions?
On Sat, 19 Nov 2005 18:35:36 -0600, tightwad wrote:
Well, I hope you and other Stockholders, in Sears, start getting the outfit back on course. I hate to see what is becoming of a former American Institution. They bought Western Auto, gutted it and sold it to Pep Boys. They bought KMart and are in the process of guttin it. They are *******izing the Craftsman name and milking the Sears good name til there won't be a "Sears" in a decade. you can no longer buysporting Goods or Firearms from Sears. Their Automotive Department is a joke. They bought NTW and gutted it and sold it Tire Kingdom which is cluster f**k. Service and Warranty from Sears is only as good as the cheapest outfit they can place it with. Lord knows I share your concerns. No one likes the fact that China and Mexico have taken over virtually all of our manufacturing. How nice it would be to buy something "Made in USA" again... or to get someone in customer support on the phone who is not sitting in Bombay, India. It's practically impossible now. And having the old Sears back would be a great start at reform... but we both know that it isn't going to happen. Welcome to the new reality. I'm afraid that the extent of holdings in my 401(k)... which is now more like a 101(z)... isn't going to impress anyone. If my calculations are right, I will be able to buy exactly four (4) McDonald's cheeseburgers on the day I retire before my 401(k) is completely exhausted. So much for 40 years of hard work making other people rich. Jake |
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