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Merchant Accounts
Dear Merchant, Thank you for signing up for Online Merchant Services to manage your American Express(R) Merchant account online. We hope you are enjoying the ease and convenience of using our service. Here are some helpful tips for managing your account online. 1. How do I login to manage my account online? To access your secure account, go to: www.americanexpress.com/merchant. Select "Log In". submit your user ID and password, and the Online Merchant Services home page will open. 2. How do I access my statement? Simply go to the "View Payments" box and click on "Payment Reconciliation Report, then choose the dates (example 04/01/2002) and select "View" mode. You can also print hard copies by choosing "Print Preview or Export". (You'll no longer receive paper statements, but you can easily print them out). 3. Is my statement emailed to me? To view your statement, you simply login to Online Merchant Services, 24/7. You will not receive your statement via email. 4. How do I view all of my disputes or find a specific dispute? Login to Online Merchant Services, click on Customer Disputes and then click on Search/sort and choose from the various options. 5. How do I respond to disputes online? Log in to Online Merchant Services. Under "Resolve Disputes" click on "Customer Disputes." Click OK in the search window, click "View all Locations," click "Retrieval." Select the fax "Cover Page," and print it. Hit the back button on your Web browser, click on "Enter Response, " and select your response. Fax supporting documentation to the number listed on the Cover Page. 6. Can I get a breakdown of a payment? Go to "View Payments" on the OMS homepage and select "Payments." Click OK at the bottom of the page (no search criteria is needed) and follow the blue links to access the Cardmember details. 7. How do I add or delete services? To add or delete services, click on the "Edit Your Online Account" link. If you need further assistance, you can learn more about Online Merchant Services at: www.americanexpress.com/oms4 |
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