An unpleasant experience with T&M
 

Hi All,

Previously, I posted about the problem of delivery from T&M. Finally,
I got a postcard thanked me for sending them my opinion.

However, after all the Busy Lizzie have started flowering, I felt being
cheated. It is stated in their newsletter and website that the flowers
are '......fully double, semi-double, with odd single just for
contrast.' However, all I got are single flowers. It is not only
becasue there is a great difference between the price of single flower
and double flower but also because I don't need 35 single and I would
not order it even it was cheap. I sent emails to both Customer Care
Team and Young Plants Section which gave me an auto-reply on 4th July
stating the team was busy but would reply as soon as possible.
However, it is August now and nothing new has been heard. I posted my
comment on their guestbook yesterday night but was deleted. I post a
similar comment tonight again.

It is not only the money , the time and effort I had put into it but it
is the principle that they should provide the services and quality of
goods that they claimed on their website.

I wonder whether I should do any more thing about it? Any opinion?

Regards,
CK

An unpleasant experience with T&M
 

"CK" wrote in message
oups.com...
Hi All,

Previously, I posted about the problem of delivery from T&M. Finally,
I got a postcard thanked me for sending them my opinion.

However, after all the Busy Lizzie have started flowering, I felt being
cheated. It is stated in their newsletter and website that the flowers
are '......fully double, semi-double, with odd single just for
contrast.' However, all I got are single flowers. It is not only
becasue there is a great difference between the price of single flower
and double flower but also because I don't need 35 single and I would
not order it even it was cheap. I sent emails to both Customer Care
Team and Young Plants Section which gave me an auto-reply on 4th July
stating the team was busy but would reply as soon as possible.
However, it is August now and nothing new has been heard. I posted my
comment on their guestbook yesterday night but was deleted. I post a
similar comment tonight again.

It is not only the money , the time and effort I had put into it but it
is the principle that they should provide the services and quality of
goods that they claimed on their website.

I wonder whether I should do any more thing about it? Any opinion?

Regards,
CK


On the rare occasions that I need to complain about goods or services I
usually email my complaint and always send a recorded copy of the email by
snailmail.
I would expect that T&M will eventually do the right thing if you pursue
your claim.

An unpleasant experience with T&M
 

"CK" wrote in message
oups.com...
Hi All,

Previously, I posted about the problem of delivery from T&M. Finally,
I got a postcard thanked me for sending them my opinion.

However, after all the Busy Lizzie have started flowering, I felt being
cheated. It is stated in their newsletter and website that the flowers
are '......fully double, semi-double, with odd single just for
contrast.' However, all I got are single flowers. It is not only
becasue there is a great difference between the price of single flower
and double flower but also because I don't need 35 single and I would
not order it even it was cheap. I sent emails to both Customer Care
Team and Young Plants Section which gave me an auto-reply on 4th July
stating the team was busy but would reply as soon as possible.
However, it is August now and nothing new has been heard. I posted my
comment on their guestbook yesterday night but was deleted. I post a
similar comment tonight again.

It is not only the money , the time and effort I had put into it but it
is the principle that they should provide the services and quality of
goods that they claimed on their website.

I wonder whether I should do any more thing about it? Any opinion?

Regards,
CK


Yes.

Persue it.

The fact is that they described the goods that you would receive and then
sent something different. This is against the trades descriptions act and as
such, you should be able to seek at the very least an apology if not a full
refund.

I am fed up with the view that because something is cheap, you can't
complain if the goods or services are not as described. This is complete BS
and you should press for them to send you what you ordered or at the very
least, compensate you for sending you something not of the quality they
advertised.

Good hunting

Nick Byford
www.pennix.co.uk

An unpleasant experience with T&M
 

In article , Nick
Byford writes

"CK" wrote in message
roups.com...
Hi All,

Previously, I posted about the problem of delivery from T&M. Finally,
I got a postcard thanked me for sending them my opinion.

However, after all the Busy Lizzie have started flowering, I felt being
cheated. It is stated in their newsletter and website that the flowers
are '......fully double, semi-double, with odd single just for
contrast.' However, all I got are single flowers. It is not only
becasue there is a great difference between the price of single flower
and double flower but also because I don't need 35 single and I would
not order it even it was cheap. I sent emails to both Customer Care
Team and Young Plants Section which gave me an auto-reply on 4th July
stating the team was busy but would reply as soon as possible.
However, it is August now and nothing new has been heard. I posted my
comment on their guestbook yesterday night but was deleted. I post a
similar comment tonight again.

It is not only the money , the time and effort I had put into it but it
is the principle that they should provide the services and quality of
goods that they claimed on their website.

I wonder whether I should do any more thing about it? Any opinion?

Regards,
CK


Yes.

Persue it.

The fact is that they described the goods that you would receive and then
sent something different. This is against the trades descriptions act and as
such, you should be able to seek at the very least an apology if not a full
refund.

I am fed up with the view that because something is cheap, you can't
complain if the goods or services are not as described. This is complete BS
and you should press for them to send you what you ordered or at the very
least, compensate you for sending you something not of the quality they
advertised.

It isn't automatically against the trades description act, because it is
stated, on the website and presumably in the paper catalogue: "Should a
specific variety not be available at the time of despatch, T&M will
include a substitute where possible."

That doesn't mean that they are excused all errors, but it is a let-out
for them if they want it.

--
Malcolm