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An unpleasant experience with T&M
Hi All,
Previously, I posted about the problem of delivery from T&M. Finally, I got a postcard thanked me for sending them my opinion. However, after all the Busy Lizzie have started flowering, I felt being cheated. It is stated in their newsletter and website that the flowers are '......fully double, semi-double, with odd single just for contrast.' However, all I got are single flowers. It is not only becasue there is a great difference between the price of single flower and double flower but also because I don't need 35 single and I would not order it even it was cheap. I sent emails to both Customer Care Team and Young Plants Section which gave me an auto-reply on 4th July stating the team was busy but would reply as soon as possible. However, it is August now and nothing new has been heard. I posted my comment on their guestbook yesterday night but was deleted. I post a similar comment tonight again. It is not only the money , the time and effort I had put into it but it is the principle that they should provide the services and quality of goods that they claimed on their website. I wonder whether I should do any more thing about it? Any opinion? Regards, CK |
#2
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An unpleasant experience with T&M
"CK" wrote in message oups.com... Hi All, Previously, I posted about the problem of delivery from T&M. Finally, I got a postcard thanked me for sending them my opinion. However, after all the Busy Lizzie have started flowering, I felt being cheated. It is stated in their newsletter and website that the flowers are '......fully double, semi-double, with odd single just for contrast.' However, all I got are single flowers. It is not only becasue there is a great difference between the price of single flower and double flower but also because I don't need 35 single and I would not order it even it was cheap. I sent emails to both Customer Care Team and Young Plants Section which gave me an auto-reply on 4th July stating the team was busy but would reply as soon as possible. However, it is August now and nothing new has been heard. I posted my comment on their guestbook yesterday night but was deleted. I post a similar comment tonight again. It is not only the money , the time and effort I had put into it but it is the principle that they should provide the services and quality of goods that they claimed on their website. I wonder whether I should do any more thing about it? Any opinion? Regards, CK On the rare occasions that I need to complain about goods or services I usually email my complaint and always send a recorded copy of the email by snailmail. I would expect that T&M will eventually do the right thing if you pursue your claim. |
#3
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An unpleasant experience with T&M
"CK" wrote in message oups.com... Hi All, Previously, I posted about the problem of delivery from T&M. Finally, I got a postcard thanked me for sending them my opinion. However, after all the Busy Lizzie have started flowering, I felt being cheated. It is stated in their newsletter and website that the flowers are '......fully double, semi-double, with odd single just for contrast.' However, all I got are single flowers. It is not only becasue there is a great difference between the price of single flower and double flower but also because I don't need 35 single and I would not order it even it was cheap. I sent emails to both Customer Care Team and Young Plants Section which gave me an auto-reply on 4th July stating the team was busy but would reply as soon as possible. However, it is August now and nothing new has been heard. I posted my comment on their guestbook yesterday night but was deleted. I post a similar comment tonight again. It is not only the money , the time and effort I had put into it but it is the principle that they should provide the services and quality of goods that they claimed on their website. I wonder whether I should do any more thing about it? Any opinion? Regards, CK Yes. Persue it. The fact is that they described the goods that you would receive and then sent something different. This is against the trades descriptions act and as such, you should be able to seek at the very least an apology if not a full refund. I am fed up with the view that because something is cheap, you can't complain if the goods or services are not as described. This is complete BS and you should press for them to send you what you ordered or at the very least, compensate you for sending you something not of the quality they advertised. Good hunting Nick Byford www.pennix.co.uk |
#4
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An unpleasant experience with T&M
In article , Nick Byford writes "CK" wrote in message roups.com... Hi All, Previously, I posted about the problem of delivery from T&M. Finally, I got a postcard thanked me for sending them my opinion. However, after all the Busy Lizzie have started flowering, I felt being cheated. It is stated in their newsletter and website that the flowers are '......fully double, semi-double, with odd single just for contrast.' However, all I got are single flowers. It is not only becasue there is a great difference between the price of single flower and double flower but also because I don't need 35 single and I would not order it even it was cheap. I sent emails to both Customer Care Team and Young Plants Section which gave me an auto-reply on 4th July stating the team was busy but would reply as soon as possible. However, it is August now and nothing new has been heard. I posted my comment on their guestbook yesterday night but was deleted. I post a similar comment tonight again. It is not only the money , the time and effort I had put into it but it is the principle that they should provide the services and quality of goods that they claimed on their website. I wonder whether I should do any more thing about it? Any opinion? Regards, CK Yes. Persue it. The fact is that they described the goods that you would receive and then sent something different. This is against the trades descriptions act and as such, you should be able to seek at the very least an apology if not a full refund. I am fed up with the view that because something is cheap, you can't complain if the goods or services are not as described. This is complete BS and you should press for them to send you what you ordered or at the very least, compensate you for sending you something not of the quality they advertised. It isn't automatically against the trades description act, because it is stated, on the website and presumably in the paper catalogue: "Should a specific variety not be available at the time of despatch, T&M will include a substitute where possible." That doesn't mean that they are excused all errors, but it is a let-out for them if they want it. -- Malcolm |
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