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Wessex Teak - Am I mad to buy from them? (Planning to buy large teakgarden table...)
Hi
I am thinking of buying some teak furniture from Wessex Teak. They clearly have a terrible reputation for taking your money and delivering very late (etc). HOWEVER, what is the quality of their stuff like? I you turn up with cash and pick up the stuff yourself is there any problem? I am thinking about buying a large teak extendible garden table from them (2.0m - 3.0m x 1.2m wide)(probably plus a few chairs)... The thing is that they are SO much cheaper than anyone else. (About half price or less) And if their product is of reasonable quality itself... what can go wrong? Am I mad? Ship Shiperton Henethe |
Wessex Teak - Am I mad to buy from them? (Planning to buy largeteak garden table...)
On 19 June, 11:23, ship wrote:
Hi I am thinking of buying some teak furniture from Wessex Teak. They clearly have a terrible reputation for taking your money and delivering very late (etc). HOWEVER, *what is the quality of their stuff like? I you turn up with cash *and pick up the stuff yourself is there any problem? I am thinking about buying a large teak extendible garden table from them (2.0m - 3.0m x 1.2m wide)(probably plus a few chairs)... The thing is that they are SO much cheaper than anyone else. (About half price or less) And if their product is of reasonable quality itself... what can go wrong? Am I mad? Ship Shiperton Henethe I guess you've seen these links http://forums.moneysavingexpert.com/....html?t=978687 http://reviews.ebay.co.uk/Wessex-Tea...00000007951215 I wouldn't go near them, but if you do, pay by credit card - it will be much easier to get your money back from the credit card provider than it will from Wessex teak. |
Wessex Teak - Am I mad to buy from them? (Planning to buy large teak garden table...)
ship wrote:
Hi I am thinking of buying some teak furniture from Wessex Teak. They clearly have a terrible reputation for taking your money and delivering very late (etc). HOWEVER, what is the quality of their stuff like? I you turn up with cash and pick up the stuff yourself is there any problem? a customer in my pub has used them from ebay. the quality of the products are fine, all made in*Asia*somewhere. the firm themselves are worse then useless,they do not answer phone or email contact, if you can collect yourself they are good value for money.* \0 |
Wessex Teak - Am I mad to buy from them? (Planning to buy largeteak garden table...)
On 19 June, 11:23, ship wrote:
Hi I am thinking of buying some teak furniture from Wessex Teak. They clearly have a terrible reputation for taking your money and delivering very late (etc). HOWEVER, *what is the quality of their stuff like? I you turn up with cash *and pick up the stuff yourself is there any problem? I am thinking about buying a large teak extendible garden table from them (2.0m - 3.0m x 1.2m wide)(probably plus a few chairs)... The thing is that they are SO much cheaper than anyone else. (About half price or less) And if their product is of reasonable quality itself... what can go wrong? Am I mad? Ship Shiperton Henethe The product is fine. The firm is dire. Took me about two months to get mine, with three changed delivery dates - the first delivery date was 45 days out, when their ad clearly stated 28 days, and so on from there. Got the stuff eventually, with a parasol thrown in, at a good price. Might order again if I knew six months in advance what I wanted,,,, |
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Wessex Teak - Am I mad to buy from them? (Planning to buy largeteak garden table...)
ship wrote:
Hi I am thinking of buying some teak furniture snip I hope you'll check where the teak comes from (FSC logo is a good enough recommendation). They don't seem to mention it, which might mean that their teak is obtained by clear-felling rain forests. In the process most of the wildlife is destroyed, the unusable small branches burned (adding to global warming) and the earth left in a state where it produces a few good crops - then washes out to sea,leaving a wet desert useless for anything, neither the environment nor the local residents. Andy |
[quote='Andy Champ[_2_];852202']ship wrote:
Hi I am thinking of buying some teak furniture snip I BOUGHT AND WAS DELIVERED THE 3.0MTR OVAL EXTENSION TABLE WITH 10 STACKING CHAIRS AND 2 EXTRA CHAIRS I LIVE IN KENT AND DELIVERY CAME WITHIN 2 WEEKS SO OK THERE. SET DELIVERED WAS EXCELLENT QUALITY WELL ON A PAR WITH MY LOCAL WHYVALE AND ABOUT HALF THE PRICE LITERALLY(IPAID £950 AND SIMILAR SET UP FOR £1799 AT THE CENTRE) I DID THE NORMAL,TRAWLED THROUGH A FEW WEBSITES, WENT TO COUPLE OF GARDEN CENTRES ETC AND BASICALLY WENT WITH WESSEX TEAK BECAUSE THEY WERE CHEAPEST!! I DID PAY BY CASH ON DELIVERY BUT DID INSPECT THE FURNITURE FIRST,AGAIN ALL OK.THE ONLY THING THEY DIDNT DELIVER WAS THE PARASOL AS EMAILED ME OUT OF STOCK,THEY HAVE SUBSEQUENTLY EMAILED ME WITH A DELIVERY DATE OF THE 1ST JULY FOR PARASOL.I WAS JUST GOING TO EMAIL THM TO ASK A TIME BECAUSE AGAIN WOULD PAY ON DELIVERY THANKS,AL |
Wessex Teak - Am I mad to buy from them? (Planning to buy largeteak garden table...)
On Jun 20, 5:41*pm, Andy Champ wrote:
ship wrote: Hi I am thinking of buying some teak furniture snip I hope you'll check where the teak comes from (FSC logo is a good enough recommendation). They don't seem to mention it, which might mean that their teak is obtained by clear-felling rain forests. *In the process most of the wildlife is destroyed, the unusable small branches burned (adding to global warming) and the earth left in a state where it produces a few good crops - then washes out to sea,leaving a wet desert useless for anything, neither the environment nor the local residents. Andy Hi Andy FSC - is a good question! They do talk about "sustainable sources" http://www.wessexteak.com/product.asp?v06VQ=FKI All made from the finest plantation teak imported from sustainable forestry sources ... There again words are cheap! I'll email them for better proof. Ship Shiperton Henethe |
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I would recommend you use Humber Imports who were first class. Google them and buy from them you will not regret it. Dave F |
You are mad - as I was when I bought a set from Wessex Teak recently. Do not be fooled by the glossy looking website. If you are close to Brentwood - go and see them. It is poorly build furniture and the employees are quite frankly cowboys. Save yourself a lot of pain and look elsewhere. If you do still decide to go for it (definitely mad) do not hand over a cheque until you are 100% happy and have given the goods a detailed, assembled inspection - even if the driver has to wait 20 minutes. The parent company is PTC Imports
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[quote=ship;851914]Hi
I am thinking of buying some teak furniture from Wessex Teak. They clearly have a terrible reputation for taking your money and delivering very late (etc). HOWEVER, what is the quality of their stuff like? I you turn up with cash and pick up the stuff yourself is there any problem? I am thinking about buying a large teak extendible garden table from them (2.0m - 3.0m x 1.2m wide)(probably plus a few chairs)... The thing is that they are SO much cheaper than anyone else. (About half price or less) And if their product is of reasonable quality itself... what can go wrong? No you are not mad as i bought the slightly smaller table from them 4 weeks ago and i am extremely happy with it all i saw this link as i was going to leave some positive feedback on there website beautiful furniture and really nice delivery guy..well pleased by the way i had the 8 chair 8ft set hope this helps |
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What a load of toss. first it isn't poorly built furniture, though some of it could be better, I admit. That's because the workers in Indonesia are varied in their skill levels. As a former driver for wessexteak I can say this from experience. Secondly I am no cowboy and I am quite prepared to take any action necessary to make that clear, so please to be aware that flapping your mouth with highly inaccurate statements can and does have consequences. it is an insult after the number of times I have bent over backwards for customers, some of who were quite unreasonable,when sometimes every fibre of my being was saying who does this nasty person think they are talking to. It was sometimes difficult to resist the temptation to slap some people into the middle of next week. I was not there to be abused regardless of whatever issues the customer had with the company...I DID MY PART!!! Idiots who go out shopping when expecting a delivery WTF people who buy self-assembly furniture (put some legs on) and then its too difficult for them. Sometimes I wondered how some people managed to breathe in the morning, they seemed that stupid. and then there's people like you, fair enough inspect the furniture by all means, but keeping a driver waiting and getting them to put furniture together is not part of their remit. Try doing that with IKEA and watch your furniture disappear down the road as your furniture is listed as 'Refused' There are other customers to service, most waiting in to get their delivery and YOU are making them wait even longer quite apart form the fact that people like you made my working day last from 5am often through past midnight. Ther's nothing wrong with the majority of the furniture, though some people expect house of fraser for Oxfam prices... I've always felt the same about the furniture if you dont mind a little prep work sometimes, say sanding the edge of the odd table where the indonesians didn't quite do it 100% smooth then its good enough. If you aren't up to anything practical at all then go get ripped off by a so-called top class shop and pay through the nose for your ineptitude, its as simple as that. I really dont think it is the most clever idea in the world though to call a bloke who carries weights in excess of 85KG on a regular basis a cowboy and I wonder if you would do that during the delivery. I personally most people would look pretty stupid trying to stop a 98KG 3.5m heavy teak table that was flying in their direction. You might want to consider that in future. |
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I used to work as a driver and first thing i found out is they dont own a factory in indenisior or where ever they say its all brought cheeaply as seconds from abroad they will take your money a rip u off i worked neary 16 hour days for them every day as they uesd to load us with so much work their ware house is a health haszard waiting to happen and they just dont care about there customers i am supprised theyare still going and trading standards have not closed them down BE WARNED ALTHOUGH SOME PEOPLE HAVE HAD GOOD TRADING WITH THEM 7 OUT OF 10 CUSTOMERS ALWAYS COMPLAINED TO ME THAT THINGS WERE MISSING OR BROKEN OR LATE LIKE 6 MONTHS LATE PLEASE SAVE YOUR TIMEAND MONEY AND BUY ELSE WHERE!!!!!!!! |
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Anybody with half a brain can work out that if you are losing money hand over fist then at some point something has to give, and that is why it turned belly up back then... Times have moved on since then. Some staff who were exacerbating the problems have been sacked and the company has become wiser. No company will ever be perfect, but even I've got to say that wessexteak have improved a lot. We still work long hours, although I'm off at the moment (low season and broken foot). I used to moan a lot about long hours, but I've become more philosophical, as better long hours, than unemployed. And yes it was a sh1tty warehouse, but hard as you might find it to believe, that's a thing of the past too...that particular West Horndon warehouse is now closed... And the new one doesn't leak. Whether or not they own, or ever owned a factory in Indonesia is immaterial really, if the furniture you get in is ok and the customer is happy, and most nowadays are, then that is all that matters. I know there's times we all despaired at the thought of yet another long day...but if you remember me you'll know that being 'Mr Scotland' I often had the longest days of the lot. I'm happy that things have improved, I am also happy that there's less 'issues', there's nothing worse than not being able to make people happy... It wasn't great back then, I know, but I would have to say your information is very out of date with regard to the current situation. They've improved a lot, really. Ray. |
Yes, the original guy would be completely insane to buy from Wessex Teak. Anyone would . They are rude, dishonest and it's taken nearly 9 months to get my money back - through the courts in the end. They shouted and swore down the phone, delivered faulty products (and replaced them with faulty products) and made more delivery dates than I can remember. They move premises, presumably to avoid the bailiffs and just aren't worth even considering. DON'T EVEN THINK OF BUYING FROM THIS COMPANY.
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I have been lurking these forums for a while now and not once did I see a thread that made me want to post as this one did.
We also bought from Wessex teak (also known as Prestige teak) and the set actually arrived without any problems. We initially thought it was all fine and were wondering what the fuss was all about. exactly 1 week after having the set outside in the sunshine, it started cracking. I don’t mean little checking type cracks, but big massive splits all along the arms of the chairs. A week later, the glue started to fail and the chairs were dangerous to sit on. We actually brought out our plastic set while we were waiting for someone to come over and replace the set. After countless of calls and rude customer service we managed to get a replacement. exactly 2 weeks later, the exact same thing has happened to the new set. A complete and utter waste of money. We since found this guide which pretty much explained why the teak was falling apart. you can see it he http://www.farawayfurniture.co.uk/te...ure-advice.htm http://www.farawayfurniture.co.uk/te...comparison.htm It seems you just can’t take shortcuts with this type of thing and I personally wished I found those guides earlier. it would have saved me a lot of time and hassle. We could not afford the difference in price at the time, but have since saved up for a good quality set and we should be buying one in a months time. Quote:
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When mine was delivered it looked like the grade C according to the faraways site but with in a about a month or so it went a grey/silver colour. I think as with most internet guides you should take what they say in the faraways guide with a pinch of salt. Our chairs and tables have now gone to a dark silver grey and I have not touched it with teak oil and left it uncovered all through the year. I keep meaning to wash it off to clean it up a bit but we're too busy getting the garden ready for spring, every things started growing! The prices seem to be £1500+ for a table set on that faraways site! certainly out of our reach and even if i did have that much spare I would spend it on a holiday... |
I would love to see what the set looks like after 3 or 4 years. If you get a chance, will you take a picture and post it? Has it not warped or cracked at all anywhere?
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I agree with you Naomi on this one. When I was in the market two years ago for a teak set, I bought from wessex and it also fell apart after a couple of months. Joints separated and large cracks appeared on the table top and chair legs. I since bought from Indian Ocean in a sale they had for over 4 times the cost. However, the set is still in perfect condition and looks like new. It weathered into a beautiful bright silver colour and not that horrid dirty gray cheap teak turns to. I would guess it will actually last me a lifetime. In the long run, it’s a much better investment. Friends of ours have also bought from an ebay company which I don’t recall the name of. They were happy with the set for over a year but when we visited 2 weeks ago, it looked terrible. The slats were bulging out from the sides of the table, and it just felt really dry and brittle. Ours looks a hundred times better and it was never even covered over winter.
If you can afford it, go for quality like Barlow Tyrie, Indian Ocean or Faraway Furniture. Otherwise, don’t bother with Teak and look for a good quality, fully machine made Iroko instead. Quote:
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http://i40.tinypic.com/33vyhkj.jpg Considering I only paid £300 (i think it was £312 as it was an auction) its been a really good buy and still has many years left in it. I am probably the same as most people, I get fed up with things so quickly! clothes, mobiles phones, cars even the furniture inside our home I like to chop,change and buy new. I don't think I could have the same table in my garden for much more than 5 years, it would be so boring! I will probably get something bigger in the future as the one I have only seats 4 people, but I will probably pass it on (or she will beg for it like most things!) to my daughter to use, with the money I saved I can by 6 different sets when you compare to faraways £1800 prices.... I will probably get something like this next http://www.simplygardenfurniture.co....ny-Dinning-Set but it all depends if and when my partner starts getting overtime again! |
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Firstly Naomi, I have no idea who you are, much less any knowledge of any complaint regarding any furniture you may or may not have bought. Since I'm one of the blokes who actually delivers the furniture, and consequently processes any returns I can state categorically that I have had no returns due to furniture that 'fell apart'...There has been the odd instance where some idiot made a chair with a knot in the leg, but when it comes off the container wrapped in cardboard we cannot actually see it. As for the previous poster and the wessexteak premises moves...I have worked for them for five years...they have moved once in that time, that move was due to the farmer wanting yet more money for a leaky warehouse he would not fix...nothing more sinister than that. Ray (Driver) Wessexteak |
My experience is Wessex Teak's product quality is appalling. We bought a set from them and have had serious problems with every type of item e.g. rot in a teak table, broken chairs, parasol not working after a few months.
Wessex teak sell cheap garden furniture so they get sales, but they do not offer value for money. If you have the kind of money they want you'd be best to spend it on another company as otherwise you'll end up with garden furniture that won't last and a company that are very difficult to deal with as this thread demonstrates. Teak should last decades, not months. |
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I work hard and do very long days running out of Essex to places like Yorkshire, Cumbria, Wales. General information. It is frankly bloody annoying when what little job I have is put at risk through the odd dissatisfied customer...no-one thinks of the knock-on effect these postings have on people who are blameless. I reiterate I have had very few returns through faults or breakages. However please feel free to spend a fortune on grade 1 super deluxe teak, and find once you've polished the shiny chemical finish off, that it is exactly the same teak as you are getting from Wessex. Were I buying untreated teak as it were personally, I'd be using Cuprinol hardwood garden furniture protector, I'd also be sanding it to within an inch of its life to get the best finish possible... It is clear, however, that there are some people in this world who want everything, at rock bottom prices, and with no effort at all on their part... Much as if you buy a car, ignore servicing it, and then are surprised when you are left stranded in the pouring rain when it's least convenient. Yes with ALL teak WHOEVER supplied it you may get issues and maybe if you don't really know how to look after something, or are without a practical bone in your body, either learn those skills, employ someone with those skills, marry someone with those skills... But please don't complain because of ignorance on how to prepare/treat/build/store a product. I had garages ripping me off for substandard work, did I moan (well a little) but I got off my bum and studied motor vehicle engineering...end result I don't get ripped off any more, neither do I get stranded in the pouring rain... So what's it going to be, learn about the product you are buying and its care...or wet at the roadside....Your choice. Ray. |
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If you're worried about your job maybe you should go work for one of those numerous reputable teak suppliers as a I find when you Google their names you don't get 4 separate online forums full of their customers complaining about poor product quality and even worse customer service. 100s of customers taking the time to 'moan' about Wessex Teak, going back to 2006, in forums suggests there are likely 1000's of dissatisfied customers who couldn't be bothered to complain. PS I don't think anyone's falling for the 'just the lowly driver' cover story 'Ray' PPS Anyone reading this and thinking of buying from Wessex Teak - DON'T. You might as well stand in the shower ripping up bank notes. |
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(1). Your money, your choice. (2). I'm not driving miles to work for another teak supplier as I am A: Generally happy in the job I am doing, and B: When I do look for another job, I'd rather have a career move as drivers seem to be 10 a penny (skilled yet unappreciated). (3) Wessexteak did not exist in 2006, sorry. (4) Nobody is asking anyone to fall for a 'cover story'. I am a delivery driver and a damn good one at that. Anyone who has received their furniture from me will attest to that. Routing and correct loading is a skill all in itself. If you want however, to believe that I am anything other than a delivery driver...fine. I think that others can make up their own minds when I pull up outside their houses with their furniture. I am sure you can think up any number of reasons why I am not a delivery driver, all of which would probably be loaded due to ill feeling, but that in itself does not make them accurate, or true. I am a delivery driver for Wessexteak, nothing more, nothing less. whether you appreciate it or not, I have no reason to lie. (5) And...what do you get for the taxes you pay? Ray (Driver) Wessexteak. |
Maybe maths isn't my strong point....but if Ray says he has worked for Wessex Teak for five years (post 21) but at the same time the company "did not exist in 2006" (post 25) then does that mean I am dozed off and missed 2010! ;-)
On a more serious note, I had the misfortune to buy from Wessex Teak and after one summer, with lots of TLC (including oil and sanding), the table had splits in two places, and warped enough to mean drinks looked like they were being served on a boat listing to starboard rather severely. You get what you pay for in life I guess. Hopefully Ray gets paid very well - after all, there aren't many delivery drivers I've met before who are so passionate about their employers that they are willing to trawl the net singing their praises :-) P. |
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As for trawling the internet, yes I do but not for wessexteak, sometimes I do a search just to see what people have to say. I've not had a lot of issues with the furniture, but I cant say I have had none at all, still, in general I have found most people happy with what they received. I cant say they are the best company I have ever worked for as sometimes (more often then not) I get tun into the ground with the long hours and seemingly endless miles, and I often sadly dream that I might do something other than see that bl**dy steering wheel for just one day. Still, it's what I do, and it's better than having no job at all like some poor sods. I wish I could make you people happy, but I am but one link in the chain, and not the one who makes the decisions. I can only say that most people are happy, and I think that's all any company can hope for really. Ray. |
Shameless plug here, but we supply teak furniture to the UK... It's in no way as cheap as Wessex, but built so you'll be handing it down to your grandchildren!
We deliver when & where our customers require, build, and take away packaging. Should be pretty standard these days, I would have thought! Normally deliver within 4 working days to mainland. Take a look if you're still stumped Contemporary garden furniture range at Bau Outdoors Bau Outdoors |
Hi there,
PLEASE AVOID WESSEX TEAK!!! I didn't read and now I am trying to get back from them close to 1400£!!!! I am in touch with trading standards and in process of sending them official letters. I can confirm that there is NO costumer service and if you get to talk to someone they are very rude!!! And by the way. I do not believe that the furniture is GRADE B as I was told by Paul Allen. It is very likely to be GRADE C (does last about a season if you are luky) So please don't even consider to buy from them |
Its not grade B. Its clearly grade C. Here is a company i found that is honest enought o advertise some of their sets as Grade B and it looks completely different from the stuff on wessex teak.
Teak Sets - Teak Garden Furniture Sets Check out the grain on those sets. Not too bad and hence grade B. Looking at this description here of what grade A should look like compared to grade C Important Teak Furniture Purchasing Guide - Please Read. Quote:
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How did you lose your money? can you explain further as I am sure we would all be interested and people may even be able to help you out, please don't be shai! |
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Anyone had any luck getting their money back from Wessex Teak or any success in court yet? |
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Hi there, we are at the stage of 3rd letter and in touch with Trading Standards. Good luck with your case! |
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If you buy 100% beefburgers you pay more but you get 100% beef. If you buy economy burgers they are less than half price but - they have so little beef in they have to drop the word beef from the title. If you are buying Teak, you are buying a quality wood. This wood is so sturdy that in the 18th century it was used to build ships. It is maintenance free and can be left outside all year round. Pay the extra from a company with a good reputation and you will be making a good investment. Good Luck. |
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So there you go... Teak garden furniture. Some people sell grade a, some people sell grade b, and some people sell grade c, and some people sell various grades. Some people sell treated furniture, some people sell untreated furniture, and some people sell both treated and untreated furniture. Some people buy garden furniture having researched and knowing what they are buying, and some people buy garden furniture having done no research whatsoever and therefore have not a clue what they have ordered. They then moan because they have not got what they expected, even though they did not have a clue what they were ordering in the first place. In this country we moan a lot, we have got it down to a fine art..if we are not collectively miserable then life is unfair...this is not to say however that we are always wrong, because we aren't. Much teak furniture is untreated, because for every buyer who says wow...that finish is just what I wanted, there's one buyer who wanted it just as nature intended... It's a bit of a pain to 'untreat' wood, so easier to leave it raw and up to the buyer whatever finish floats their boat... How many people can tell the difference between heartwood and acid treated teak. In my experience most people go by the looks alone...if it fits their predetermined idea of 'nice' then it doesn't matter whether it's untreated grade b, or acid treated grade c. Much as in the way many people are mugged off into paying top dollar for designer labels which are churned out in some sweaty far eastern workhouse... Going back to furniture... The difference on most occasions is a lot more money and a bit of acid, stick a label on saying John Lewis and suddenly oh wow, apparently it's fantastic... Wessex teak don't use acid, neither do they have any alluring labels...They sell furniture, at a cut price to you. If it's cheaper than most others, it's because they have less overheads, and fewer staff, doing more work. (One of my weeks work would have most sane people crying for their mummy). anyway, I've said enough. Ray. |
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Anyway your terms&conditions say you can return furniture (as it is standard when buying goods over internet) but customer service doesn't exist and when you get to talk to someone they are rude. ANYONE READING THIS DO NOT EVEN THINK OF BUYING ANYTHING FROM WESSEX TEAK OR PRESTIGE TEAK!!! |
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I don't sell garden furniture, just deliver it... Don't know anything about your particular transaction, but I personally have had grade c furniture in the garden for the past three years without problems, apart from the dog chewing it as a pup, it still does what it was intended to do. had the screw task been given to me, you'd have had your screws in a couple of days. I'm not exactly what you'd call rude, here or anywhere else. ...and putting me out of a job will achieve what exactly? What exactly is so 'horrible' about your furniture? As a rule grade c furniture is usually given stick from those people who either expected house of fraser quality at oxfam prices, or know little about teak in the first place. Grade c furniture has a lot of potential if you know what you are doing, if not then maybe people should be buying grade a... But there are no guarantees that grade a teak would satisfy you, maybe finish wise, but the cost would have you reaching for the heart attack pills... Frankly as a driver I am surprised by the number of people who will spend hundreds, if not thousands of pounds on garden furniture, while their garden gate or fence is rotting away... obviously I don't say 'ere john, your fence is rotten, wouldn't a few new fencing panels be a more useful buy, currently?' It just seems very odd. Ray. |
In a way, bigboy seems to have a point. If people are stupid enough to expect to get top quality Grade A furniture for those kind of prices without doing their research then they do carry some of the responsibility. I have had a quick look at their site and nowhere can I see them claiming their teak to be grade A although saying that they do not state its grade C either.
There are other companies there who just lie on their sites. One is Humber teak who claims to sell grade A teak where in fact they sell grade c or b which has been treated with chemicals. at least Wessex teak has no chemicals on it to hide the grade c. not saying I would buy from Wessex or prestige teak but just saying that if you expect to get top quality for peanuts, its partly your fault for not checking further. Quote:
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The think is that I have called Wessex teak and asked about the Grades and they sold me grade B which was a good deal. Unfortunatelly they delivered grade C so I guess I have the right to complain. If they just tried to resolve the problem I would never need to write here and I believe they would never have so many bad reviews. There are always going to be people angry about them if they have NO customer service. |
dinosek, my post was not pointed at you as you were obviously lied to. Im refering to the many people who assume they are getting the same product as they would from Indian Ocean or Faraway Furniture but for a fraction of the price.
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