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shipping weight resolution
I suppose this shows it's right to complain, sometimes.
The nursery manager tracked down all the information in the system, and responded that the original wait-listed order from 2008 had specified trucked delivery, which combined with several over-sized plants that had already been slated to go prior to my more recent instructions caused it to be sent out by truck. However he acknowledged my instructions had not been followed and as a result offered to split the cost of the shipping. To my mind this is quite fair, as there were several taller plants, and the total cost to me will be only marginally more than if all had shipped by post in several packages. In regards to the shipping weight he said the total is weighed on calibrated scales verified biannually by govt inspectors. So I guess the pallet was quite heavy. All in all a satisfying result. cheers, -E |
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