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Pheasant Acre Plants
Anyone else had a problem with these people?
We and a friend both ordered the same 4 varieties of Gladioli from them in 2013 for delivery spring 2014. One of the varieties was Cream Perfection. When they grew they were decidedly dark pink, certainly not the clear cream we wanted. We both complained and were told the correct corms would be dispatched this spring. I asked them about it three weeks ago and they assured me they would be despatched the following week, but still no Cream Perfection. What they sent was excellent quality but they seem unable to correct their error. -- Regards Bob Hobden Posting to this Newsgroup from the W.of London. UK |
Pheasant Acre Plants
On 12/04/2015 13:48, Bob Hobden wrote:
Anyone else had a problem with these people? We and a friend both ordered the same 4 varieties of Gladioli from them in 2013 for delivery spring 2014. One of the varieties was Cream Perfection. When they grew they were decidedly dark pink, certainly not the clear cream we wanted. We both complained and were told the correct corms would be dispatched this spring. I asked them about it three weeks ago and they assured me they would be despatched the following week, but still no Cream Perfection. What they sent was excellent quality but they seem unable to correct their error. I wonder if they grow their own or like so many buy them in from Holland, if the latter then the fault probably rests with their suppliers. |
Pheasant Acre Plants
"David Hill" wrote
Bob Hobden wrote: Anyone else had a problem with these people? We and a friend both ordered the same 4 varieties of Gladioli from them in 2013 for delivery spring 2014. One of the varieties was Cream Perfection. When they grew they were decidedly dark pink, certainly not the clear cream we wanted. We both complained and were told the correct corms would be dispatched this spring. I asked them about it three weeks ago and they assured me they would be despatched the following week, but still no Cream Perfection. What they sent was excellent quality but they seem unable to correct their error. I wonder if they grow their own or like so many buy them in from Holland, if the latter then the fault probably rests with their suppliers. May well be but whilst I can forgive anyone a mistake what I can't forgive is not sorting it out asap. Those of us that got the wrong corms should have been sorted out before anything else this season. Then to promise something and it does not happen, twice, just compounds the problem. Before I retired I always said a customer treated right after a mistake was your best advertisement. Treat them wrong and they will tell at least 50 people of your incompetence. After posting about this on Twitter and Facebook today they asked for my address and promised to send the correct corms, that's the third time we have had that promise so has it any meaning? -- Regards. Bob Hobden. Posted to this Newsgroup from the W of London, UK |
Pheasant Acre Plants
On Sun, 12 Apr 2015 23:02:07 +0100, "Bob Hobden"
wrote: "David Hill" wrote Bob Hobden wrote: Anyone else had a problem with these people? We and a friend both ordered the same 4 varieties of Gladioli from them in 2013 for delivery spring 2014. One of the varieties was Cream Perfection. When they grew they were decidedly dark pink, certainly not the clear cream we wanted. We both complained and were told the correct corms would be dispatched this spring. I asked them about it three weeks ago and they assured me they would be despatched the following week, but still no Cream Perfection. What they sent was excellent quality but they seem unable to correct their error. I wonder if they grow their own or like so many buy them in from Holland, if the latter then the fault probably rests with their suppliers. May well be but whilst I can forgive anyone a mistake what I can't forgive is not sorting it out asap. Those of us that got the wrong corms should have been sorted out before anything else this season. Then to promise something and it does not happen, twice, just compounds the problem. Before I retired I always said a customer treated right after a mistake was your best advertisement. Treat them wrong and they will tell at least 50 people of your incompetence. After posting about this on Twitter and Facebook today they asked for my address and promised to send the correct corms, that's the third time we have had that promise so has it any meaning? Different supplier. More positive story? Ordered a Sorbus cashmiriani duly delivered and planted. Impossible to know what it was because (a) it was dormant time of year and (b) the tree was literally an 8ft stick - no side shoots at all. Next year it becomes clear it's not a cashmiriani. Contact the nursery who ask for photos and agree it's not what we ordered so next year another tree turns up (free). This one had some branches but still at dormant time so we planted it and waited. You guessed, it wasn't a cashmiriani either. Same rigmarole and so last autumn tree three arrives. Duly planted and we're waiting to see what we've got! We haven't go space for another tree (arguably didn't have space for the 3rd) and don't really want to demolish any of the others so if this isn't a cashmiriani we'll just accept we're out of luck! |
Pheasant Acre Plants
On Mon, 13 Apr 2015 22:16:32 +0100, Graham Harrison wrote:
We haven't go space for another tree (arguably didn't have space for the 3rd) and don't really want to demolish any of the others so if this isn't a cashmiriani we'll just accept we're out of luck! It's a beautiful sorbus and I'd love to grow it, so I wish you luck! I've had similar experiences with well meaning nurseries who ship the wrong plant several times. I've concluded that they're all wrongly labeled and they may not even have the correct plant in stock. -E -- Gardening in Lower Normandy |
Pheasant Acre Plants
"Bob Hobden" wrote
"David Hill" wrote Bob Hobden wrote: Anyone else had a problem with these people? We and a friend both ordered the same 4 varieties of Gladioli from them in 2013 for delivery spring 2014. One of the varieties was Cream Perfection. When they grew they were decidedly dark pink, certainly not the clear cream we wanted. We both complained and were told the correct corms would be dispatched this spring. I asked them about it three weeks ago and they assured me they would be despatched the following week, but still no Cream Perfection. What they sent was excellent quality but they seem unable to correct their error. I wonder if they grow their own or like so many buy them in from Holland, if the latter then the fault probably rests with their suppliers. May well be but whilst I can forgive anyone a mistake what I can't forgive is not sorting it out asap. Those of us that got the wrong corms should have been sorted out before anything else this season. Then to promise something and it does not happen, twice, just compounds the problem. Before I retired I always said a customer treated right after a mistake was your best advertisement. Treat them wrong and they will tell at least 50 people of your incompetence. After posting about this on Twitter and Facebook today they asked for my address and promised to send the correct corms, that's the third time we have had that promise so has it any meaning? Last Tuesday, the 14th at 1.31 pm Pheasant Acre told me on Twitter "cream perfection posted to you 10 mins ago " I am still waiting for delivery!!!! -- Regards. Bob Hobden. Posted to this Newsgroup from the W of London, UK |
Pheasant Acre Plants
"Bob Hobden" wrote
"Bob Hobden" wrote "David Hill" wrote Bob Hobden wrote: Anyone else had a problem with these people? We and a friend both ordered the same 4 varieties of Gladioli from them in 2013 for delivery spring 2014. One of the varieties was Cream Perfection. When they grew they were decidedly dark pink, certainly not the clear cream we wanted. We both complained and were told the correct corms would be dispatched this spring. I asked them about it three weeks ago and they assured me they would be despatched the following week, but still no Cream Perfection. What they sent was excellent quality but they seem unable to correct their error. I wonder if they grow their own or like so many buy them in from Holland, if the latter then the fault probably rests with their suppliers. May well be but whilst I can forgive anyone a mistake what I can't forgive is not sorting it out asap. Those of us that got the wrong corms should have been sorted out before anything else this season. Then to promise something and it does not happen, twice, just compounds the problem. Before I retired I always said a customer treated right after a mistake was your best advertisement. Treat them wrong and they will tell at least 50 people of your incompetence. After posting about this on Twitter and Facebook today they asked for my address and promised to send the correct corms, that's the third time we have had that promise so has it any meaning? Last Tuesday, the 14th at 1.31 pm Pheasant Acre told me on Twitter "cream perfection posted to you 10 mins ago " I am still waiting for delivery!!!! Because every time their name comes up on Twitter I comment about this incompetence he now says he has twice sent me boxes of the glads I wanted obviously without either arriving, so I asked if he did the same for the friend that also got the wrong plants originally and hasn't received anything despite the same assurances I got originally, again twice. Now he wants me to phone him with my address!!! This is a real lesson in how not to treat customers, and especially when you make a mistake. -- Regards. Bob Hobden. Posted to this Newsgroup from the W of London, UK |
Pheasant Acre Plants
"Bob Hobden" wrote
"Bob Hobden" wrote "Bob Hobden" wrote "David Hill" wrote Bob Hobden wrote: Anyone else had a problem with these people? We and a friend both ordered the same 4 varieties of Gladioli from them in 2013 for delivery spring 2014. One of the varieties was Cream Perfection. When they grew they were decidedly dark pink, certainly not the clear cream we wanted. We both complained and were told the correct corms would be dispatched this spring. I asked them about it three weeks ago and they assured me they would be despatched the following week, but still no Cream Perfection. What they sent was excellent quality but they seem unable to correct their error. I wonder if they grow their own or like so many buy them in from Holland, if the latter then the fault probably rests with their suppliers. May well be but whilst I can forgive anyone a mistake what I can't forgive is not sorting it out asap. Those of us that got the wrong corms should have been sorted out before anything else this season. Then to promise something and it does not happen, twice, just compounds the problem. Before I retired I always said a customer treated right after a mistake was your best advertisement. Treat them wrong and they will tell at least 50 people of your incompetence. After posting about this on Twitter and Facebook today they asked for my address and promised to send the correct corms, that's the third time we have had that promise so has it any meaning? Last Tuesday, the 14th at 1.31 pm Pheasant Acre told me on Twitter "cream perfection posted to you 10 mins ago " I am still waiting for delivery!!!! Because every time their name comes up on Twitter I comment about this incompetence he now says he has twice sent me boxes of the glads I wanted obviously without either arriving, so I asked if he did the same for the friend that also got the wrong plants originally and hasn't received anything despite the same assurances I got originally, again twice. Now he wants me to phone him with my address!!! This is a real lesson in how not to treat customers, and especially when you make a mistake. Finally today the correct corms arrived in the post, my persistence seems to have paid off. -- Regards. Bob Hobden. Posted to this Newsgroup from the W of London, UK |
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