"Bob Hobden" wrote

"Bob Hobden" wrote

"David Hill" wrote

Bob Hobden wrote:
Anyone else had a problem with these people?

We and a friend both ordered the same 4 varieties of Gladioli from them
in 2013 for delivery spring 2014. One of the varieties was Cream
Perfection. When they grew they were decidedly dark pink, certainly not
the clear cream we wanted. We both complained and were told the
correct
corms would be dispatched this spring. I asked them about it three
weeks
ago and they assured me they would be despatched the following week,
but
still no Cream Perfection.

What they sent was excellent quality but they seem unable to correct
their error.

I wonder if they grow their own or like so many buy them in from Holland,
if the latter then the fault probably rests with their suppliers.


May well be but whilst I can forgive anyone a mistake what I can't forgive
is not sorting it out asap. Those of us that got the wrong corms should
have been sorted out before anything else this season. Then to promise
something and it does not happen, twice, just compounds the problem.

Before I retired I always said a customer treated right after a mistake
was your best advertisement. Treat them wrong and they will tell at least
50 people of your incompetence.

After posting about this on Twitter and Facebook today they asked for my
address and promised to send the correct corms, that's the third time we
have had that promise so has it any meaning?


Last Tuesday, the 14th at 1.31 pm Pheasant Acre told me on Twitter "cream
perfection posted to you 10 mins ago " I am still waiting for delivery!!!!



Because every time their name comes up on Twitter I comment about this
incompetence he now says he has twice sent me boxes of the glads I wanted
obviously without either arriving, so I asked if he did the same for the
friend that also got the wrong plants originally and hasn't received
anything despite the same assurances I got originally, again twice.
Now he wants me to phone him with my address!!!

This is a real lesson in how not to treat customers, and especially when you
make a mistake.
--
Regards. Bob Hobden.
Posted to this Newsgroup from the W of London, UK