GardenBanter.co.uk - View Single Post

24-05-2003, 04:09 PM

(Luca Brazi) wrote in message . com...
I recently wrote an email to customer support at Seachem regarding a
problem with one of their 100ml bags of Purigen. I received a prompt
response with informative answers and promise of followup. A few days
later, I received an unexpected package from Seachem with a new 250ml
bottle of Purigen and a new media bag. Wow. Quality customer support
is rare these days and I figure the best way to reward it is:

1) continue to use Seachem products (I've always had good results)in
both my freshwater and marine tanks
2) Let other hobbysts know that Seachem stands behind what they sell

Thanks, Seachem.

I've been a fan of theirs for many years. They earn customer loyalty
and have some of the best products for a planted tank out there.
Five star rating for service.

Regards,
Tom Barr