"dusty" wrote:

Ever try to get a reasonable answer from MSN or Hotmail?????

Heh.

It's as if they cant read English or they have the computer pick a key
word
to give you a form answer that almost never comes close to your question.

Many companies do in fact have email programs that contain dozens of form
letter type standard replies to customer inquiries. The customer circus
reps thereby don't even have to engage in any thought or reasoning or even
really try to solve the problem. The customer gets a one-size-fits-all
email that the company HOPES will solve the problem, or at least keep the
customer off the phones (which cost rather more money to operate).

Jason