paghat the ratgirl wrote:

...................
Honest nurseries replace anything that arrives damaged, period. If they
adhere to the policy "take it up with UPS, because we couldn't care less,"
then indeed this company should be avoided.

The NURSERY ships & the shipper is the nursery's agent, not mine. I pay
the NURSERY for the product & the shipping, I do not pay the shipper. If
the company needs to deal with their shipper or their shipping insurance,
they can do so, but if I order something that is shipped to me, the
company I bought it from & no one else WILL take complete responsibility
for getting it to me safely & as advertised.

I agree completely. With their policy, there's nothing to prevent
them from packing up a damaged plant and sending it. They leave it
up to the customer to fight with the shipper and they pocket the
money anyway.

On the other hand, it seems the original poster hasn't been back to
comment further. That might be of significance too.

Steve