On Mon, 07 Jun 2004 23:06:13 -0400, Steve wrote:



paghat the ratgirl wrote:

...................
Honest nurseries replace anything that arrives damaged, period. If they
adhere to the policy "take it up with UPS, because we couldn't care less,"
then indeed this company should be avoided.

The NURSERY ships & the shipper is the nursery's agent, not mine. I pay
the NURSERY for the product & the shipping, I do not pay the shipper. If
the company needs to deal with their shipper or their shipping insurance,
they can do so, but if I order something that is shipped to me, the
company I bought it from & no one else WILL take complete responsibility
for getting it to me safely & as advertised.

I agree completely. With their policy, there's nothing to prevent
them from packing up a damaged plant and sending it. They leave it
up to the customer to fight with the shipper and they pocket the
money anyway.

On the other hand, it seems the original poster hasn't been back to
comment further. That might be of significance too.

Steve

I recently had the pleasure of trying to deal with the UPS on an
insurance claim for a damaged antique. UPS insurance is simply a
scam. Their position was that I find out what the damaged part would
cost to replace (it is not replaceable) and leave the part with them.
The only alternative was to claim the full amount and leave the
antique with the UPS for up to 6 months while they decided whether
they would honor the claim or not. They would not accept estimates
from reliable restorers, and would not *recommend* having it repaired
as the claim might be denied. I sent off a couple of letters (by
other couriers) to local and national officials at UPS and received
absolutely no replies, not even from customer service. Personally, I
am done either receiving or shipping via UPS. Fortunately I paid for
the item with a credit card, so now it is the dealer's problem
(returned at their expense for a full refund).