Ray wrote:

Yep,

That's right.

While there was plenty of opportunity for abuse, my feeling is that if you're fair with your
customers, you have nothing serious to fear.



110% correct. And you probably make more money by being
scrupulously fair than by dinking around with excuses. And sleep better
at night.

I was taken aback by someone who griped about First Rays because a blossom arrived a bit mushed -
but then acknowledged that she wasn't expecting it to be in-bloom or spike anyway!



And there are always a few people that seem to take pleasure in
complaining, too. But most complaints are due to miscommunication. I'd
appreciate the availabilty of a secondary place to store complaints
about me. Perhaps the customer couldn't reach me for some reason (spam
filters, packet-loss, whatever). I might never know there was a problem
if there wasn't a neutral third party collecting comments.

Of course there has to be a mechanism for complaint removal (in the
case where the complaint was resolved to the satisfaction of both
parties), or at least a way for the vendor to present a rebuttal. I
didn't use OGREs enough to know if that was implemented. Another nice
feature would be to rate customers... There are a few bad apples in
that basket too. Not many, thank goodness.

Rob

--
Rob's Rules: http://www.msu.edu/~halgren
1) There is always room for one more orchid
2) There is always room for two more orchids
2a. See rule 1
3) When one has insufficient credit to purchase
more orchids, obtain more credit
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