Doug Kanter wrote:
I emailed a simple product question to Gardeners Supply 4 days ago and
still
haven't gotten a response. I'll be calling them shortly, but I'm
wondering
if this is typical of their level of service, especially if a
something
needs to be returned. Anyone done business with them enough to have a
sense
of their service level?

Last spring I ordered some sheets of red mulch for my tomatoes from
them.

My dealings were uneventful. I ordered. Shortly thereafter they charged
my credit card for the correct amount when they shipped the order. I got
the order. It was the correct product. Done.

It's ironic that the best way to demonstrate good service is how
problems are solved. If nothing unusual happens, extra credit can't be
given.

--
Warren H.

==========
Disclaimer: My views reflect those of myself, and not my
employer, my friends, nor (as she often tells me) my wife.
Any resemblance to the views of anybody living or dead is
coincidental. No animals were hurt in the writing of this
response -- unless you count my dog who desperately wants
to go outside now.
Blatant Plug: What does a new kitchen need?
http://www.holzemville.com/community...hen/index.html