I emailed a simple product question to Gardeners Supply 4 days ago and still
haven't gotten a response. I'll be calling them shortly, but I'm wondering
if this is typical of their level of service, especially if a something
needs to be returned. Anyone done business with them enough to have a sense
of their service level?

Doug Kanter wrote:
I emailed a simple product question to Gardeners Supply 4 days ago and
still
haven't gotten a response. I'll be calling them shortly, but I'm
wondering
if this is typical of their level of service, especially if a
something
needs to be returned. Anyone done business with them enough to have a
sense
of their service level?

Last spring I ordered some sheets of red mulch for my tomatoes from
them.

My dealings were uneventful. I ordered. Shortly thereafter they charged
my credit card for the correct amount when they shipped the order. I got
the order. It was the correct product. Done.

It's ironic that the best way to demonstrate good service is how
problems are solved. If nothing unusual happens, extra credit can't be
given.

--
Warren H.

==========
Disclaimer: My views reflect those of myself, and not my
employer, my friends, nor (as she often tells me) my wife.
Any resemblance to the views of anybody living or dead is
coincidental. No animals were hurt in the writing of this
response -- unless you count my dog who desperately wants
to go outside now.
Blatant Plug: What does a new kitchen need?
http://www.holzemville.com/community...hen/index.html

"Warren" wrote in message
news:USZ4d.102608$MQ5.43983@attbi_s52...
Doug Kanter wrote:
I emailed a simple product question to Gardeners Supply 4 days ago and
still
haven't gotten a response. I'll be calling them shortly, but I'm
wondering
if this is typical of their level of service, especially if a
something
needs to be returned. Anyone done business with them enough to have a
sense
of their service level?

Last spring I ordered some sheets of red mulch for my tomatoes from
them.

My dealings were uneventful. I ordered. Shortly thereafter they charged
my credit card for the correct amount when they shipped the order. I got
the order. It was the correct product. Done.

It's ironic that the best way to demonstrate good service is how
problems are solved. If nothing unusual happens, extra credit can't be
given.

I know what you mean. Frankly, I prefer to write thank-you notes to people
who do an excellent job, as opposed to letters of complaint. While moving
into my new house, virtually everything went right with all the services I
paid for. I made sure everyone was aware of how happy I was with their
service. The phone company was the sole exception. Utterly pathetic, and
they had a lame excuse for every single one of their mistakes.

Doug Kanter wrote:

I emailed a simple product question to Gardeners Supply 4 days ago and still
haven't gotten a response. I'll be calling them shortly, but I'm wondering
if this is typical of their level of service, especially if a something
needs to be returned. Anyone done business with them enough to have a sense
of their service level?

I've ordered quite a few things from them without any problems.

Last winter, when I called them because I had received only 1 of 2
ordered items (Christmas centerpieces), their Customer Service was
EXCELLENT -- I received the item in a few days.

I'd recommend them to anyone who asked. Did you ask??

On Fri, 24 Sep 2004 17:45:44 GMT, "Doug Kanter"
wrote:

I emailed a simple product question to Gardeners Supply 4 days ago and still
haven't gotten a response. I'll be calling them shortly, but I'm wondering
if this is typical of their level of service, especially if a something
needs to be returned. Anyone done business with them enough to have a sense
of their service level?

I haven't ordered anything in several years, but when I did, the
service and products were excellent. Not to worry.

"Doug Kanter" expounded:

I emailed a simple product question to Gardeners Supply 4 days ago and still
haven't gotten a response. I'll be calling them shortly, but I'm wondering
if this is typical of their level of service, especially if a something
needs to be returned. Anyone done business with them enough to have a sense
of their service level?


I've always called them. They've been fine to deal with, and I've
dealt with them for years. Good company.

--
Ann, Gardening in zone 6a
Just south of Boston, MA
********************************