"Warren" wrote in message
news:USZ4d.102608$MQ5.43983@attbi_s52...
Doug Kanter wrote:
I emailed a simple product question to Gardeners Supply 4 days ago and
still
haven't gotten a response. I'll be calling them shortly, but I'm
wondering
if this is typical of their level of service, especially if a
something
needs to be returned. Anyone done business with them enough to have a
sense
of their service level?

Last spring I ordered some sheets of red mulch for my tomatoes from
them.

My dealings were uneventful. I ordered. Shortly thereafter they charged
my credit card for the correct amount when they shipped the order. I got
the order. It was the correct product. Done.

It's ironic that the best way to demonstrate good service is how
problems are solved. If nothing unusual happens, extra credit can't be
given.

I know what you mean. Frankly, I prefer to write thank-you notes to people
who do an excellent job, as opposed to letters of complaint. While moving
into my new house, virtually everything went right with all the services I
paid for. I made sure everyone was aware of how happy I was with their
service. The phone company was the sole exception. Utterly pathetic, and
they had a lame excuse for every single one of their mistakes.