Doug Kanter wrote:

I emailed a simple product question to Gardeners Supply 4 days ago and still
haven't gotten a response. I'll be calling them shortly, but I'm wondering
if this is typical of their level of service, especially if a something
needs to be returned. Anyone done business with them enough to have a sense
of their service level?

I've ordered quite a few things from them without any problems.

Last winter, when I called them because I had received only 1 of 2
ordered items (Christmas centerpieces), their Customer Service was
EXCELLENT -- I received the item in a few days.

I'd recommend them to anyone who asked. Did you ask??