"Tickettyboo" wrote in message
...
Just a cautionary tale, don't know if people in here use their online
ordering, but I did for the first time last week.
Total cost of the order was £51.90 and I had an acknowledgement by
mail...just one acknowledgement, as expected.
All very good, till I checked my bank account...payment had been taken 3
times :-(
Rang the bank , who confirmed it was not their error, the transaction
had been processed 3 times by T&M
Rang T&M, got an apology and they have said they will refund, no real
explanation other than..it must have been a glitch on the system, all 3
had the same order reference..say its all done automatically and no
human input. This kind of worried me more than if they had said it had
been a clerical error cos it would appear that there could be something
very wrong with their system if this can happen
So, I am pleased they are dealing with it promptly, the young lady I
spoke to was very nice and did apologise..but it would be a good idea to
keep an eye on your bank statement if you place an online order.

--
Ticketty᧧


When I first started in business it was in a November and I instructed the
people who organise your stamp to take it via Direct Debit. Fine, from
November 1st. I had been on PAYE up to then so all was paid in all
departments. First bank statement showed they had taken the lot out back to
April 1st. Overdraft situation :-(( Compensation was of course paid :-))

Mike