"VX" wrote in message
s.com...
I've become aware of a number of "reliability issues" with both companies
recently-

--snip your valid concerns--

Have you tried telephoning them and airing your concerns?

I find 'talking' to people, allbeit at the other end of a telephone helps. I
have had some superb service and cleared many a problem through telephone
contact, especially if you can get the name of the person who 'cares' for
your concerns :-))

Mike


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Royal Naval Electrical Branch Association
www.rnshipmates.co.uk
International Festival of the Sea 28th June - 1st July 2007