I placed an order through Kay's website on 5th May for some plug trays. They
took my money (£42) on the 6th May. They sent me an "Order processing
notification" on the 14th. "Good" I thought, "my order should arrive soon".
By today (28 days later) the order still hadn't arrived. I rang them and was
told that they couldn't find my order details. In the background I could
hear someone else doing the same as me, calling to trace an order placed on
the 7th May.
The woman on the phone said they had been very busy. Not busy enough by the
sound of it!
Not very good eh?