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#1
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Don't laugh too hard! the mower got borked first time out...
on 7/23/2007 7:32 AM Clark said the following:
"Art" wrote in message ... Clark wrote: The guy that came for the service call did offer me two new blades for no charge, (and I quote: the blades are not covered by warranty but here's two new blades anyhow). The service guy then went on about how bad the stock blades were, and the ones he offered me were heavy duty (again same part number) I refused the new free blades, and just stated that I was disappointed that a $1600.00 mower would have such lousy blades on it. And why would you refuse new free blades that were better? That make no sense at all. -- Art The service guy hinted that the new blades were going to "fall" off the truck and he would not know what happend to them. I might be allot of things but I don't take "free" stuff. Clark It's not free stuff. You paid for a mower and it had a defect. So a rep of Sears offered to replace the defective blades with a new set. You decided not to accept the new set and went out and bought new blades increasing the cost of your mower. What are you going to do about the torn up deck? Buy a new one? -- Bill In Hamptonburgh, NY To email, remove the double zeroes after @ |
#2
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Don't laugh too hard! the mower got borked first time out...
"willshak" wrote in message ... on 7/23/2007 7:32 AM Clark said the following: "Art" wrote in message ... Clark wrote: The guy that came for the service call did offer me two new blades for no charge, (and I quote: the blades are not covered by warranty but here's two new blades anyhow). The service guy then went on about how bad the stock blades were, and the ones he offered me were heavy duty (again same part number) I refused the new free blades, and just stated that I was disappointed that a $1600.00 mower would have such lousy blades on it. And why would you refuse new free blades that were better? That make no sense at all. -- Art The service guy hinted that the new blades were going to "fall" off the truck and he would not know what happend to them. I might be allot of things but I don't take "free" stuff. Clark It's not free stuff. You paid for a mower and it had a defect. So a rep of Sears offered to replace the defective blades with a new set. You decided not to accept the new set and went out and bought new blades increasing the cost of your mower. What are you going to do about the torn up deck? Buy a new one? -- Bill In Hamptonburgh, NY To email, remove the double zeroes after @ I was going to either buy a $200.00 mig type welder or bring it to a friend to have it welded. Or I still have the option to take the lawn tractor back to Sears for a refund, minus the restock fee. Clark |
#3
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Don't laugh too hard! the mower got borked first time out...
Clark said:
"willshak" wrote in message ... on 7/23/2007 7:32 AM Clark said the following: "Art" wrote in message ... Clark wrote: The guy that came for the service call did offer me two new blades for no charge, (and I quote: the blades are not covered by warranty but here's two new blades anyhow). The service guy then went on about how bad the stock blades were, and the ones he offered me were heavy duty (again same part number) I refused the new free blades, and just stated that I was disappointed that a $1600.00 mower would have such lousy blades on it. And why would you refuse new free blades that were better? That make no sense at all. -- Art The service guy hinted that the new blades were going to "fall" off the truck and he would not know what happend to them. I might be allot of things but I don't take "free" stuff. Clark It's not free stuff. You paid for a mower and it had a defect. So a rep of Sears offered to replace the defective blades with a new set. You decided not to accept the new set and went out and bought new blades increasing the cost of your mower. What are you going to do about the torn up deck? Buy a new one? -- Bill In Hamptonburgh, NY To email, remove the double zeroes after @ I was going to either buy a $200.00 mig type welder or bring it to a friend to have it welded. Or I still have the option to take the lawn tractor back to Sears for a refund, minus the restock fee. Dood. Sears should replace the deck. If they won't, raise hell with them, right there in the store. If it were me, and they even began to balk about fixing it, I'd chew the manager's ass out, right in front of everyone within earshot. They should fix it, or refund (shoving the restocking fee up their proverbial asses). If they still balk, escalate things: Sears, Roebuck and Co. 3333 Beverly Road Hoffman Estates, IL 60179 Tel: 847-286-2500 -- Eggs APATHY ERROR: Don't bother striking any key. |
#4
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Don't laugh too hard! the mower got borked first time out...
"Eggs Zachtly" wrote in message ... Clark said: "willshak" wrote in message ... on 7/23/2007 7:32 AM Clark said the following: "Art" wrote in message ... Clark wrote: The guy that came for the service call did offer me two new blades for no charge, (and I quote: the blades are not covered by warranty but here's two new blades anyhow). The service guy then went on about how bad the stock blades were, and the ones he offered me were heavy duty (again same part number) I refused the new free blades, and just stated that I was disappointed that a $1600.00 mower would have such lousy blades on it. And why would you refuse new free blades that were better? That make no sense at all. -- Art The service guy hinted that the new blades were going to "fall" off the truck and he would not know what happend to them. I might be allot of things but I don't take "free" stuff. Clark It's not free stuff. You paid for a mower and it had a defect. So a rep of Sears offered to replace the defective blades with a new set. You decided not to accept the new set and went out and bought new blades increasing the cost of your mower. What are you going to do about the torn up deck? Buy a new one? -- Bill In Hamptonburgh, NY To email, remove the double zeroes after @ I was going to either buy a $200.00 mig type welder or bring it to a friend to have it welded. Or I still have the option to take the lawn tractor back to Sears for a refund, minus the restock fee. Dood. Sears should replace the deck. If they won't, raise hell with them, right there in the store. If it were me, and they even began to balk about fixing it, I'd chew the manager's ass out, right in front of everyone within earshot. They should fix it, or refund (shoving the restocking fee up their proverbial asses). If they still balk, escalate things: Sears, Roebuck and Co. 3333 Beverly Road Hoffman Estates, IL 60179 Tel: 847-286-2500 -- Eggs APATHY ERROR: Don't bother striking any key. Hi Eggs, You really think they should replace the deck? (the Sears guy said he's seen much worse, well what's that say?). I really have thought about making a fuss, like bringing in the old and new blades and the "monster stick" and telling them it says "Satisfaction guaranteed" on the back of the receipt. Kathy thinks we should bring it back too (replacement or)? I have owned allot of mowers over the years and never encountered this type of problem before. The problem I have is I have already "admitted" to mowing something other than grass and I think they consider that misuse, but looking forward to your reply Clark |
#5
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Don't laugh too hard! the mower got borked first time out...
Clark said:
Hi Eggs, You really think they should replace the deck? (the Sears guy said he's seen much worse, well what's that say?). It's brand new! I really have thought about making a fuss, like bringing in the old and new blades and the "monster stick" and telling them it says "Satisfaction guaranteed" on the back of the receipt. That is *exactly* what I was thinking. The factory blades are pieces of shit, obviously. That's crappy merchandise, and not worth the price. I'd go for it. Kathy thinks we should bring it back too (replacement or)? She was wrong about the beer. She's right this time. I have owned allot of mowers over the years and never encountered this type of problem before. Nor have I. It's brand new. The problem I have is I have already "admitted" to mowing something other than grass and I think they consider that misuse, but It's brand new. If they won't cover a stick of that size, doing unacceptable damage, then ****-em. Get *all* of the money back, and buy a better mower. Dood... it's brand new. There's no excuse. That stick should never have caused excessive damage. looking forward to your reply Ask, and ye shall receive. =) And, while you're waiting, please d/l and install OEQuotefix. =P -- Eggs Do stars clean themselves with meteor showers? |
#6
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Don't laugh too hard! the mower got borked first time out...
Eggs Zachtly wrote:
Clark said: Hi Eggs, You really think they should replace the deck? (the Sears guy said he's seen much worse, well what's that say?). It's brand new! I really have thought about making a fuss, like bringing in the old and new blades and the "monster stick" and telling them it says "Satisfaction guaranteed" on the back of the receipt. That is *exactly* what I was thinking. The factory blades are pieces of shit, obviously. That's crappy merchandise, and not worth the price. I'd go for it. Kathy thinks we should bring it back too (replacement or)? She was wrong about the beer. She's right this time. I have owned allot of mowers over the years and never encountered this type of problem before. Nor have I. It's brand new. The problem I have is I have already "admitted" to mowing something other than grass and I think they consider that misuse, but It's brand new. If they won't cover a stick of that size, doing unacceptable damage, then ****-em. Get *all* of the money back, and buy a better mower. Dood... it's brand new. There's no excuse. That stick should never have caused excessive damage. looking forward to your reply Ask, and ye shall receive. =) And, while you're waiting, please d/l and install OEQuotefix. =P OK I downloaded and installed Quote fix, (everything else I run is Mozilla), funny never heard of this software! ( I own and operate a PC repair shop), I however have not read the documentation. It's brand new. If they won't cover a stick of that size, doing unacceptable damage, then ****-em. Get *all* of the money back, and buy a better mower. Dood... it's brand new. There's no excuse. That stick should never have caused excessive damage I think your right. Clark |
#7
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Don't laugh too hard! the mower got borked first time out...
"Clark" ...
Eggs Zachtly : Clark said: Hi Eggs, You really think they should replace the deck? (the Sears guy said he's seen much worse, well what's that say?). It's brand new! I really have thought about making a fuss, like bringing in the old and new blades and the "monster stick" and telling them it says "Satisfaction guaranteed" on the back of the receipt. That is *exactly* what I was thinking. The factory blades are pieces of shit, obviously. That's crappy merchandise, and not worth the price. I'd go for it. Kathy thinks we should bring it back too (replacement or)? She was wrong about the beer. She's right this time. I have owned allot of mowers over the years and never encountered this type of problem before. Nor have I. It's brand new. The problem I have is I have already "admitted" to mowing something other than grass and I think they consider that misuse, but It's brand new. If they won't cover a stick of that size, doing unacceptable damage, then ****-em. Get *all* of the money back, and buy a better mower. Dood... it's brand new. There's no excuse. That stick should never have caused excessive damage. looking forward to your reply Ask, and ye shall receive. =) And, while you're waiting, please d/l and install OEQuotefix. =P OK I downloaded and installed Quote fix, (everything else I run is Mozilla), funny never heard of this software! ( I own and operate a PC repair shop), I however have not read the documentation. It's brand new. If they won't cover a stick of that size, doing unacceptable damage, then ****-em. Get *all* of the money back, and buy a better mower. Dood... it's brand new. There's no excuse. That stick should never have caused excessive damage I think your right. Clark, I agree with Eggs. The stick was not a big stick (I have chopped up _much_ worse on my JD), nothing that should have done this. Also, it was the bad blade that did the damage to the deck, not the stick. The blade should have stayed at least reasonably straight. I have hit a lot of stuff on my semiwooded place, and bent a few blades. They just bend a little after hitting something that stops them cold. Curving into the deck and putting a hole in it cannot be tolerated as acceptable. My US$0.02, Tomes |
#8
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Don't laugh too hard! the mower got borked first time out...
Clark said:
Eggs Zachtly wrote: [...] And, while you're waiting, please d/l and install OEQuotefix. =P OK I downloaded and installed Quote fix, (everything else I run is Mozilla), funny never heard of this software! ( I own and operate a PC repair shop), I however have not read the documentation. WooHoo! Yes, that's *much* better, thanks! It's brand new. If they won't cover a stick of that size, doing unacceptable damage, then ****-em. Get *all* of the money back, and buy a better mower. Dood... it's brand new. There's no excuse. That stick should never have caused excessive damage I think your right. I'm just saying that's what I'd do, whether it's right or not I dunno. =) But, I know if I spend that kinda money on a mower, it better be tougher than one of those kiddie mowers that blow bubbles, and it sounds like this one isn't/wasn't. -- Eggs If you're too open-minded, your brains will fall out. |
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