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An unpleasant experience with T&M
Hi All,
Previously, I posted about the problem of delivery from T&M. Finally, I got a postcard thanked me for sending them my opinion. However, after all the Busy Lizzie have started flowering, I felt being cheated. It is stated in their newsletter and website that the flowers are '......fully double, semi-double, with odd single just for contrast.' However, all I got are single flowers. It is not only becasue there is a great difference between the price of single flower and double flower but also because I don't need 35 single and I would not order it even it was cheap. I sent emails to both Customer Care Team and Young Plants Section which gave me an auto-reply on 4th July stating the team was busy but would reply as soon as possible. However, it is August now and nothing new has been heard. I posted my comment on their guestbook yesterday night but was deleted. I post a similar comment tonight again. It is not only the money , the time and effort I had put into it but it is the principle that they should provide the services and quality of goods that they claimed on their website. I wonder whether I should do any more thing about it? Any opinion? Regards, CK |
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