Has anyone had any experiences with either Gurney's or Springhill
Nursery? The reason I ask is that I recently ordered from both and
discovered something interesting. Both appear to be owned by the same
company, Scarlet Tanager, LLC which is descriebd by the Indiana Secretary
of State as a "Foreign Limited Liability Company" (although apparently
Springhill is now owned by a subsidiary of Scarlet Tanager.
Additionally, the service at Gurney's, at least in my case was
absolutely abysmal. I ordered over 35 hedge plants to create a border
between property lines, and was told they were all in stock and ready for
shipment. I waited a few days and removed what bordering hedges I had, to
get a jump on the arrival of the Gurney plants. Waiting over 10 days now, I
decided to call Gurney's to check the order status and was told they had
cancelled my order due to the items being out of stock! (Interestingly
enough, I got this information after they had confused the Gurney's order
with the one from Springhill!!) This was done with no notification even
though they had both my e-mail address and home address, in addition to my
phone. This left me in quite a predicament...until I searched my entire area
and found a local nursery with the same hedge as I required.
I don't think I shall be doing any business whatsoever with either
company in the future.
Just the rantings of a disgruntled customer...fwiw.

That is the comapny that more or less took over the worst mail order plant place
MG, and guess what, they are still as bad.



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along the path he once had followed, Man would one day go again.

Arthur C. Clarke "The City & The Stars"

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"TMC" wrote in message
...
Has anyone had any experiences with either Gurney's or Springhill
Nursery? The reason I ask is that I recently ordered from both and
discovered something interesting. Both appear to be owned by the same
company, Scarlet Tanager, LLC which is descriebd by the Indiana Secretary
of State as a "Foreign Limited Liability Company" (although apparently
Springhill is now owned by a subsidiary of Scarlet Tanager.
Additionally, the service at Gurney's, at least in my case was
absolutely abysmal. I ordered over 35 hedge plants to create a border
between property lines, and was told they were all in stock and ready for
shipment. I waited a few days and removed what bordering hedges I had, to
get a jump on the arrival of the Gurney plants. Waiting over 10 days now, I
decided to call Gurney's to check the order status and was told they had
cancelled my order due to the items being out of stock! (Interestingly
enough, I got this information after they had confused the Gurney's order
with the one from Springhill!!) This was done with no notification even
though they had both my e-mail address and home address, in addition to my
phone. This left me in quite a predicament...until I searched my entire area
and found a local nursery with the same hedge as I required.
I don't think I shall be doing any business whatsoever with either
company in the future.
Just the rantings of a disgruntled customer...fwiw.




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They also own Henry Fields Nursery and seed. The Henry Fields and
GUrneys websites are nearly identical, same format, different color
scheme. Their offerings are nearly identicial.

I ordered a clematis from HF that arrived near dead. After a few days
it completely died back to wood. I called, they shipped a replacement
without hassle and a good ones arrived within the week. The rest of
the order completed without a problem.


DiGiTAL_ViNYL (no email)

"TMC" wrote in message
...
Has anyone had any experiences with either Gurney's or Springhill
Nursery? The reason I ask is that I recently ordered from both and
discovered something interesting. Both appear to be owned by the same
company, Scarlet Tanager, LLC which is descriebd by the Indiana Secretary
of State as a "Foreign Limited Liability Company" (although apparently
Springhill is now owned by a subsidiary of Scarlet Tanager.
Additionally, the service at Gurney's, at least in my case was
absolutely abysmal. I ordered over 35 hedge plants to create a border
between property lines, and was told they were all in stock and ready for
shipment. I waited a few days and removed what bordering hedges I had, to
get a jump on the arrival of the Gurney plants. Waiting over 10 days now,
I
decided to call Gurney's to check the order status and was told they had
cancelled my order due to the items being out of stock! (Interestingly
enough, I got this information after they had confused the Gurney's order
with the one from Springhill!!) This was done with no notification even
though they had both my e-mail address and home address, in addition to my
phone. This left me in quite a predicament...until I searched my entire
area
and found a local nursery with the same hedge as I required.
I don't think I shall be doing any business whatsoever with either
company in the future.
Just the rantings of a disgruntled customer...fwiw.

I think that there are two issues with Springhill. First of all, they sell
very small plants, but the catalog shows mature plants. When people get
their plants they are disappointed because they don't realize that they
would only get a three inch azalea for $6 instead of a three foot shrub.
Secondly, Springhill was owned by a company that ended up in financial
difficulties. That exacerbated the customer service problems. I live near
Springhill's facility in Ohio and find that there is a different atmosphere
now that it is under new management. I have bought some very nice plants
from them at very good prices at their yearly catalog clearance sale. My
sister has bought some plants via their mail-order operation and was
disappointed. When she notified the company that the plants were not up to
her expectations they told her to keep them and removed the charges from her
credit card. In reality, they sent her bare root plants which she thought
were dead. The who situation was the result of poor communications.

"Vox Humana" wrote in message
.. .
I live near
Springhill's facility in Ohio and find that there is a different
atmosphere
now that it is under new management. I have bought some very nice plants
from them at very good prices at their yearly catalog clearance sale.

snippage

Oh, wow. Where would this outlet catalog clearance sale take place? Is it
by invitation only? How do you find out about it?

Thanks for help.

Judy

get a hold of Mussers. without fail they deliver wonderful plants. not as cheap, but
sure cheap enough. Ingrid

"TMC" wrote:
I ordered over 35 hedge plants to create a border
between property lines, and was told they were all in stock and ready for
shipment. I waited a few days and removed what bordering hedges I had, to
get a jump on the arrival of the Gurney plants.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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http://puregold.aquaria.net/
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Solve the problem, dont waste energy finding who's to blame
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Unfortunately, I receive no money, gifts, discounts or other
compensation for all the damn work I do, nor for any of the
endorsements or recommendations I make.

wrote:

get a hold of Mussers. without fail they deliver wonderful plants. not as cheap, but
sure cheap enough. Ingrid

Can you give an url, please?

Minteeleaf

Minteeleaf wrote:

wrote:

get a hold of Mussers. without fail they deliver wonderful plants. not as cheap, but
sure cheap enough. Ingrid

Can you give an url, please?

Minteeleaf
http://www.musserforests.com/

DiGiTAL_ViNYL (no email)

DigitalVinyl wrote:

Minteeleaf wrote:

wrote:

get a hold of Mussers. without fail they deliver wonderful plants. not as cheap, but
sure cheap enough. Ingrid

Can you give an url, please?

Minteeleaf
http://www.musserforests.com/

DiGiTAL_ViNYL (no email)

Thank you.

Minteeleaf