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#1
19-03-2007, 05:52 PM
posted to uk.rec.gardening
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Halls Greenhouses Poor Customer Support
A warning on Customer Support.
I have tried many times recently to get through with some queries. There is absolutely no way of getting through to Customer Support - engaged, engaged, engaged. I asked if I could leave my number and if someone could phone back - "I cannot guarantee that someone will cause call you back" - really useful. If you are spending 2, 3 or 4 hundred quid on something you need to be able to get after sales support. I do not think that you will from Halls. |
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#2
19-03-2007, 06:23 PM
posted to uk.rec.gardening
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Halls Greenhouses Poor Customer Support
greenfingers wrote:
A warning on Customer Support. I have tried many times recently to get through with some queries. There is absolutely no way of getting through to Customer Support - engaged, engaged, engaged. I asked if I could leave my number and if someone could phone back - "I cannot guarantee that someone will cause call you back" - really useful. If you are spending 2, 3 or 4 hundred quid on something you need to be able to get after sales support. I do not think that you will from Halls. I recently purchased a mini greenhouse from them, it arrived with a couple of bits missing, I had no problem getting through also they sent the part ASAP. also I have had answers fairly promptly from them via email. So, was I lucky, or have you been unlucky? |
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