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#1
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"No advertising, no bias, no hidden agenda" {Rant warning]
Still incandescent from my conversation with the Which call centre - and
letting off steam in all direcctions. This is both a rant and a warning to other Which subscribers. "No advertising, no bias, no hidden agenda" In September, I rang Which to notify a change (of, I think,payment details). I was told that as a long term subscriber I was entitled to a free copy of another Which publication. I opted to receive a copy of Which Gardening. Today, checking back through my bank statement I find that on the 4th September I was Direct Debited two seperate charges; £18.75 and £13.75. I checked and realised that I had received two copies of Gardening Which, and so rang up to find out what had happened. I was told that I had opted for a trial subscription for Gardening Which, and that I should have written to cancel after receiving the first issue if I did not wish to continue. Allegedly, a letter to this effect was included in the papers which were shrink wrapped with the magazine. I have no recollection of seeing this - if there was such a letter then it probably went straight into the recycling bin along with all the other advertising trash you get included with magazines these days. At no time during the initial phone conversation was I told that this was a trial, and that I would have to cancel after the first issue to avoid paying. If I had been told this I would not have accepted the offer because I regard this method of 'free' items which are not really free unless you meet additional conditions to be an underhanded way of selling. I am obviously very unhappy about your method of selling additional subscriptions to long term customers, and consider it unworthy of Consumers Association and totally agaist the commercial ethic you are supposed to be championing. The call centre operative was also extremely unhelpful - she just kept saying that it was a trial subscription and that I should have written to cancel. After a number of strongly worded complaints she asked if I wanted to cancel the subscription. I said that I wanted a refund. I was told "Well, it's paid for now". After further very strongly worded complaints repeating the fact that I wanted a refund she eventually said she would ask her supervisor and then came back to say that "Toaday they could offer me this" as if it was some kind of special offer and a big favour. In summary: (1) The whole business of offering long term Which memebers a 'free copy' which turns out to be a trial subscription is in my opinion underhanded and not worthy of the Consumers Association. (2) The response from the call centre (which I assume is scripted) was like dealing with the worst of disreputable companies. Other companies (such as Virgin Media) have in the past been helpful, cooperative, and instantly willing to fix any problems or misunderstandings over billing. The unhelpfulness and reluctance to redress an obvious problem reflects very badly on the current ethos within your company. Shame on you. I await your response. David Roberts |
#2
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"No advertising, no bias, no hidden agenda" {Rant warning]
On Oct 17, 12:24*pm, "David WE Roberts" wrote:
Nice rant, David! May I suggest a different approach in future? Tell them that you are a one-legged, tinted, single parent, illegal immigrant who has been convicted of a dozen crimes since you have been here. You are being represented by Cherie Blair and you will sue for £33 million unless they turn over entire and complete ownership of the Which? organisation to you immediately by way of compensation for infringing your human rights. |
#3
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"No advertising, no bias, no hidden agenda" {Rant warning]
"moghouse" wrote in message ... On Oct 17, 12:24 pm, "David WE Roberts" wrote: Nice rant, David! May I suggest a different approach in future? Tell them that you are a one-legged, tinted, single parent, illegal immigrant who has been convicted of a dozen crimes since you have been here. You are being represented by Cherie Blair and you will sue for £33 million unless they turn over entire and complete ownership of the Which? organisation to you immediately by way of compensation for infringing your human rights. Tony, you were right on the money until you mentioned Cherie Blair - but how did you know? |
#4
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"No advertising, no bias, no hidden agenda" {Rant warning]
David WE Roberts wrote:
Still incandescent from my conversation with the Which call centre - and letting off steam in all direcctions. This is both a rant and a warning to other Which subscribers. That would make me mad too. I would automatically terminate my all subscription(s) with them as a matter of principle. I had a problem with a bank once that had overcharged me... after some "we can't do anything" type of responses from the bot at the call centre I told him to close my account - "no need to do that sir..." amount immediately refunded. End of the matter. -- David in Normandy. To e-mail you must include the password FROG on the subject line, or it will be automatically deleted by a filter and not reach my inbox. |
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