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#16
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OT Buying from Amazon
On Wed, 11 May 2011 Gary Woods wrote:
kay wrote: one who rings the doorbell as he drops the parcel, and who has already sprinted down the path and beck to his van before you get to the door. He's afraid of Hyacinth? So, you get Mrs. Bucket over there, do you? ;-) David -- David Rance writing from Caversham, Reading, UK http://rance.org.uk |
#17
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OT Buying from Amazon
"'Mike'" wrote in message ... "Martin Brown" wrote in message ... On 11/05/2011 14:03, 'Mike' wrote: "David wrote in message news On Wed, 11 May 2011 'Mike' wrote: Has anyone any experience, good or bad, about buying from Amazon? All good. Any problems are sorted out immediately. What do you want to know? "Any problems are sorted out immediately" Can you elaborate on what problems you have had and how they were sorted please? For example it snowed a heck of a lot before Christmas leaving lots of orphanned parcels stuck in snowed up delivery companies. Amazon were extremely helpful in chasing up one that had mislaid my order (or more accurately were operating a LIFO stack where my parcel never made it close enough to the top of the incoming heap to even "arrive" at the sorting office. This was worrying after week had elapsed. Tracking showed only that it had left Amazons warehouse 10 days earlier. The delivery company just stonewalled me until Amazon started beating them up. I think that is the only time I have needed their customer service in more than a decade of using them (and US Amazon before that). There is only so much holdline "musack" and "we value your custom" recordings ending in dead air I can take before using bigger guns. Amazon were brilliant and a couple of days later the parcel was found. It wasn't in fact Amazon's fault their carrier failed to deliver but they took full responsibility for getting the order fulfilled. When I complained at first it looked like the untraceable package had been stolen in all the confusion. They said they would replace it. Most stuff from Amazon just arrives as advertised on the scheduled delivery date or slightly before if you are lucky. Regards, Martin Brown Thanks everybody. Why did I ask? My experience of mail order has been .................. sorry, if I were to use the appropriate words I would be chucked off. My feelings from experience in the past is that they, the companies using mail order, are 'on the make' Shoddy 2nd class stuff, not 1st class as advertised and when you telephone/write to complain "Sorry Sir, never had this problem before, in fact you are the first person to complain" ..... Oh yes? Stuff they couldn't get rid of in their shop/from their catalogue, 'mail order it, they won't complain about the crap' Not arrived and when chased up "Well it was dispatched, let me check, 6 (or something) days ago. I will put another in the post. We value your custom ..... etc :-((( .... (Yes I came down with the last shower of rain) Too many to list and I have fought shy of mail order companies off loading their crap to me, and always will if they are 'getting rid of stuff as a mail order company' .......... BUT Amazon seem different and I have to be honest, I was 'looking' for complaints because ................. we have used them three times now and cannot fault the system. My wife is in the final year of an Open University degree and the workload is horrendous and what happened? The power supply to her computer went belly up, so she was sharing mine, but, I was out last night doing a live presentation, out the other afternoon assisting in the same, so she could not use my power supply. Amazon to the rescue. Ordered one ..... ""Delivery 11th - 13th May"" Arrived this morning We needed a shredder last year. Posted on here for recommendations. You recommended a Bosch. Ordered on Amazon, 2 days later, guess what? I was shredding in the garden It seems that Amazon is the one to use. Mike ...........and you didn't have to travel to make the purchase , incur travelling costs or waste time shopping. Bill |
#18
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OT Buying from Amazon
"Bill Grey" wrote in message ... "'Mike'" wrote in message ... "Martin Brown" wrote in message ... On 11/05/2011 14:03, 'Mike' wrote: "David wrote in message news On Wed, 11 May 2011 'Mike' wrote: Has anyone any experience, good or bad, about buying from Amazon? All good. Any problems are sorted out immediately. What do you want to know? "Any problems are sorted out immediately" Can you elaborate on what problems you have had and how they were sorted please? For example it snowed a heck of a lot before Christmas leaving lots of orphanned parcels stuck in snowed up delivery companies. Amazon were extremely helpful in chasing up one that had mislaid my order (or more accurately were operating a LIFO stack where my parcel never made it close enough to the top of the incoming heap to even "arrive" at the sorting office. This was worrying after week had elapsed. Tracking showed only that it had left Amazons warehouse 10 days earlier. The delivery company just stonewalled me until Amazon started beating them up. I think that is the only time I have needed their customer service in more than a decade of using them (and US Amazon before that). There is only so much holdline "musack" and "we value your custom" recordings ending in dead air I can take before using bigger guns. Amazon were brilliant and a couple of days later the parcel was found. It wasn't in fact Amazon's fault their carrier failed to deliver but they took full responsibility for getting the order fulfilled. When I complained at first it looked like the untraceable package had been stolen in all the confusion. They said they would replace it. Most stuff from Amazon just arrives as advertised on the scheduled delivery date or slightly before if you are lucky. Regards, Martin Brown Thanks everybody. Why did I ask? My experience of mail order has been .................. sorry, if I were to use the appropriate words I would be chucked off. My feelings from experience in the past is that they, the companies using mail order, are 'on the make' Shoddy 2nd class stuff, not 1st class as advertised and when you telephone/write to complain "Sorry Sir, never had this problem before, in fact you are the first person to complain" ..... Oh yes? Stuff they couldn't get rid of in their shop/from their catalogue, 'mail order it, they won't complain about the crap' Not arrived and when chased up "Well it was dispatched, let me check, 6 (or something) days ago. I will put another in the post. We value your custom ..... etc :-((( .... (Yes I came down with the last shower of rain) Too many to list and I have fought shy of mail order companies off loading their crap to me, and always will if they are 'getting rid of stuff as a mail order company' .......... BUT Amazon seem different and I have to be honest, I was 'looking' for complaints because ................. we have used them three times now and cannot fault the system. My wife is in the final year of an Open University degree and the workload is horrendous and what happened? The power supply to her computer went belly up, so she was sharing mine, but, I was out last night doing a live presentation, out the other afternoon assisting in the same, so she could not use my power supply. Amazon to the rescue. Ordered one ..... ""Delivery 11th - 13th May"" Arrived this morning We needed a shredder last year. Posted on here for recommendations. You recommended a Bosch. Ordered on Amazon, 2 days later, guess what? I was shredding in the garden It seems that Amazon is the one to use. Mike ..........and you didn't have to travel to make the purchase , incur travelling costs or waste time shopping. Bill I didn't with mail order before, but the frustration of being ripped off put me off. Mike -- .................................... It's nice to be important, but it's more important to be nice. .................................... |
#19
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Quote:
I have experienced Amazon as both a buyer and a seller. They have been very good to buy from even when the product is not supplied directly from Amazon and comes from a third party company. As Amazon is a large brand they do have good proceedures in place to ensure a good buying experience although the first time you purchase can be a little time consuming to set up your account but well worth it. Also as a i am current seller on Amazon i can see from the other side of the system. They have very very strict selling rules and will take any issues up with the supplier if you the customer have a complaint, the customer is most definately put first and would therefore thorougly recommend using Amazon. Hope this helps with any fears you may have.
__________________
Ace Lamps Ltd - Garden Lighting Specialists http://www.deslamps.co.uk/garden-lighting-c-956.html |
#20
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OT Buying from Amazon
In article , Martin Brown
writes On 11/05/2011 14:03, 'Mike' wrote: "David wrote in message Most stuff from Amazon just arrives as advertised on the scheduled delivery date or slightly before if you are lucky. Agreed - I had a parcel of books get delayed in delivery over the snow period - on tellingthem they hadn't yet arrived, Amazon just re-sent a them, saying if the originals turn up, send them back. Never had any problems with them or with Amazon marketplace sellers. I buy quite a bit from Amazon - so the 'Prime' delivery is useful. One off annual fee means you get free next day delivery on any Amazon 'Prime' products - and so do your family if you register their accounts too. -- andy |
#21
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OT Buying from Amazon
wrote in message ... In article , Martin Brown writes On 11/05/2011 14:03, 'Mike' wrote: "David wrote in message Most stuff from Amazon just arrives as advertised on the scheduled delivery date or slightly before if you are lucky. Agreed - I had a parcel of books get delayed in delivery over the snow period - on tellingthem they hadn't yet arrived, Amazon just re-sent a them, saying if the originals turn up, send them back. Never had any problems with them or with Amazon marketplace sellers. I buy quite a bit from Amazon - so the 'Prime' delivery is useful. One off annual fee means you get free next day delivery on any Amazon 'Prime' products - and so do your family if you register their accounts too. -- andy Plenty of praise. Can we hope that ALL mail order companies follow suit one day? Mike -- .................................... It's nice to be important, but it's more important to be nice. .................................... |
#22
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OT Buying from Amazon
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