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#1
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OT Customer service
Around the 15th of december I went onto the Holland and Barrat web
site to place an order, I could get on but it wouldn't process my order, so after around half a dozen failed attempts I emailed them about it. Today (16th Jan) I had a phone call from them apologising for the problem and hopeing it had been resolved. Just think if it hadn't been anything as urgent as a customer unable to place an order how long they may have taken to respond. David @ the usually wet end of Swansea Bay |
#2
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OT Customer service
"Dave Hill" wrote in message ... Around the 15th of december I went onto the Holland and Barrat web site to place an order, I could get on but it wouldn't process my order, so after around half a dozen failed attempts I emailed them about it. Today (16th Jan) I had a phone call from them apologising for the problem and hopeing it had been resolved. Just think if it hadn't been anything as urgent as a customer unable to place an order how long they may have taken to respond. What kind of urgent problem, other than not being able to buy their organic chickpeas n stuff might that have been? Irritating as it is, they don't have to respond quickly in order to save your life. |
#3
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OT Customer service
In message , Christina Websell
writes "Dave Hill" wrote in message ... Around the 15th of december I went onto the Holland and Barrat web site to place an order, I could get on but it wouldn't process my order, so after around half a dozen failed attempts I emailed them about it. Today (16th Jan) I had a phone call from them apologising for the problem and hopeing it had been resolved. Just think if it hadn't been anything as urgent as a customer unable to place an order how long they may have taken to respond. What kind of urgent problem, other than not being able to buy their organic chickpeas n stuff might that have been? Irritating as it is, they don't have to respond quickly in order to save your life. E-mail has almost killed the telephone call. If it's that urgent ring them up - or just take your business elsewhere. -- hugh |
#4
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OT Customer service
On Thu, 19 Jan 2012 21:29:44 -0000, "Christina Websell"
wrote: Irritating as it is, they don't have to respond quickly in order to save your life. They do need to respond promptly to keep customers and to prevent getting a bad reputation for customer service. |
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