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rural couriers (was cheap lawn aeration)
On Wed, 24 Dec 2008 11:59:46 +1000, Barbara wrote:
Jeßus wrote: Oh David - don't get me started... I have ONE courier who delivers to my door - as long as you make several STD phone calls over a period of a week AND only if it suits them. In the few months that I have lived here, I could write a small paperback on the trials and tribulations of dealing with couriers here. This is one industry which seems to lead a very charmed life. Most engage in outright theft here, IMO Do you live in a rural out of the way area? Yes, definitely rural and out of the way. Do you realise couriers have to do more than just your delivery, to make money? Goodness, why no Barb... I hadnt thought of that. Fuel certainly isn't cheap these days and neither is labour. Indeed... Queenslanders are notorious for the lowest wages anywhere. If it takes extra time to get to where you are, it means they can't get to other places and so let other people down. Are you there all the time to take delivery? Nothing more annoying to go out of the way only to find no one is there to take delivery/pay COD etc and so then have to make a return delivery. Do you have *anything* to say beyond the bloody obvious? People who move from urban areas to rural areas and expect the same service as town dwellers and expect the deliveries for the same price are extremely annoying. Who expects the same service - and why would they? How insulting. Go **** yourself Barb. I could volumes on the stupidity and lack of common sense of people and what they expect of couriers/carriers. I cringed when I saw your name in this thread, realising what you do (or did) I'm not sure there is much point taking the time to counter or answer the raher obvious and insulting points you made Barb. All I will say is - NO amount of checking, asking or even pre-empting possible scenarios in advance results in these courier companies giving you the truth BEFORE commiting to using them. This makes it very, very difficult to convince business that you will have significant problems actually obtaining your parcel until its too late .. Notice I said 'obtain' and NOT actually having it delivered. I've heard it all before from these so-called couriers. The key problem - as I have said - is that they have both the goods AND payment in advance. They have no incentive to deliver, or at least deliver in a timely fashion. 3.5 weeks for a parcel to travel 200KM is a joke, as is being charged extra for delivery to my town compared to their depot, only to find that they don't deliver to my town - ever. Anyway, no point arguing with you about this, is there? (also why do you post in HTML)? I don't. |
#2
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rural couriers (was cheap lawn aeration)
Jeßus wrote:
Do you live in a rural out of the way area? Yes, definitely rural and out of the way. Do you realise couriers have to do more than just your delivery, to make money? Goodness, why no Barb... I hadnt thought of that. Fuel certainly isn't cheap these days and neither is labour. Indeed... Queenslanders are notorious for the lowest wages anywhere. Goodness but you live in the past. If it takes extra time to get to where you are, it means they can't get to other places and so let other people down. Are you there all the time to take delivery? Nothing more annoying to go out of the way only to find no one is there to take delivery/pay COD etc and so then have to make a return delivery. Do you have *anything* to say beyond the bloody obvious? I have lots to say, but it's off topic. People who move from urban areas to rural areas and expect the same service as town dwellers and expect the deliveries for the same price are extremely annoying. Who expects the same service - and why would they? How insulting. Go **** yourself Barb. I have no need to, I'm married. I could volumes on the stupidity and lack of common sense of people and what they expect of couriers/carriers. I cringed when I saw your name in this thread, realising what you do (or did) Still do and have done so for 18 years now, I've heard/seen it all, though it must be pointed out I own a carrying business, not a courier business. I'm not sure there is much point taking the time to counter or answer the raher obvious and insulting points you made Barb. If it's all rather obvious why the whining? I deal with people like you all day long. Insulting....? well go up a few paragraphs, seems you've caught Peterlucasitis. All I will say is - NO amount of checking, asking or even pre-empting possible scenarios in advance results in these courier companies giving you the truth BEFORE commiting to using them. This makes it very, very difficult to convince business that you will have significant problems actually obtaining your parcel until its too late . Notice I said 'obtain' and NOT actually having it delivered. I've heard it all before from these so-called couriers. The key problem - as I have said - is that they have both the goods AND payment in advance. They have no incentive to deliver, or at least deliver in a timely fashion. Total crap, most courier companies rely on word of mouth advertising and if they are contracted to a large company to do their deliveries, well they bloodywell go out of their way to keep them happy, that means keeping the receiver happy too. 3.5 weeks for a parcel to travel 200KM is a joke, as is being charged extra for delivery to my town compared to their depot, only to find that they don't deliver to my town - ever. Extremely hard to believe, perhaps you're fudging a little *or* the company sending the goods is having a lend of you, an extremely common occurrence, it's always easier to blame the courier. I deal with that one on a daily basis.Companies promise goods, say they've been sent, when they haven't and then blame the courier for not delivering them....I have a thousand stories I could tell on that subject. Anyway, no point arguing with you about this, is there? No |
#3
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rural couriers (was cheap lawn aeration)
On Wed, 24 Dec 2008 13:25:58 +1000, Barbara wrote:
Jeßus wrote: Do you live in a rural out of the way area? Yes, definitely rural and out of the way. Do you realise couriers have to do more than just your delivery, to make money? Goodness, why no Barb... I hadn't thought of that. Fuel certainly isn't cheap these days and neither is labour. Indeed... Queenslanders are notorious for the lowest wages anywhere. Goodness but you live in the past. Oh, so it's gone up by $1 per hour now, has it? Wow... Even in rural Tasmania, wages are higher in general, this specific subject has been brought up twice already since I moved here last April by people who've also lived and worked in QLD. Small businesses in S.E are the worst I've come across anywhere in the country for being notorious tight-arses, who expect the world for a pittance from their employees. You can't take anything remotely critical of QLD either, I noticed. The summer weather is horrible in S.E QLD as well. Makes Darwin or Cairns look like Antartica by comparison. If it takes extra time to get to where you are, it means they can't get to other places and so let other people down. Are you there all the time to take delivery? Nothing more annoying to go out of the way only to find no one is there to take delivery/pay COD etc and so then have to make a return delivery. Do you have *anything* to say beyond the bloody obvious? I have lots to say, but it's off topic. So far you've said nothing of any use, other than to respond merely because you don't like criticism directed at couriers. People who move from urban areas to rural areas and expect the same service as town dwellers and expect the deliveries for the same price are extremely annoying. Who expects the same service - and why would they? How insulting. Go **** yourself Barb. I have no need to, I'm married. I doubt that changes anything. I could volumes on the stupidity and lack of common sense of people and what they expect of couriers/carriers. So what? How does that alter ANYTHING relating to the discussion you've decided to whine in? Is that your justification for poor service? Tit-for- tat, is it? Do you inform any potential customers of this policy of yours? I cringed when I saw your name in this thread, realising what you do (or did) Still do and have done so for 18 years now, I've heard/seen it all, though it must be pointed out I own a carrying business, not a courier business. I'm not sure there is much point taking the time to counter or answer the rather obvious and insulting points you made Barb. If it's all rather obvious why the whining? Are you dense, or what? Its your comments which state the rather obvious. Idiotic shit such as: "People who move from urban areas to rural areas and expect the same service as town dwellers and expect the deliveries for the same price are extremely annoying" I deal with people like you all day long. Yeah, and believe me it's showing. "You people" etc. You've got that bitter, sour attitude which is so typically behind these problems to begin with. The ****ing /hide/ of me, wanting to know when or how to obtain goods I have paid for, eh?! Or even *if* I'll ever get the goods *at all*, as in one case (which never did arrive). Sometimes I've even had the gall to ask why they've charged the extra to deliver to my town, even though they subsequently state that they won't even deliver to my town, and I have to travel the 280KM round-trip to pick it up at their Launceston depot. The ****ing nerve I have, hey? Yeah... "people like you" indeed. Oh... and NO refund on the price difference, of course. They "can't issue refunds". How is this acceptable in your eyes? Oh... I'm just "making it all up", right? Insulting....? well go up a few paragraphs, seems you've caught Peterlucasitis. Go **** yourself bitch. You insulted me - I'll insult you right back. You come in here and try to tell *me* that my own experiences never happened. And you wonder why I consider it an insult? You don't seem to have any concept of how badly some people get jerked around by these *******s. All I will say is - NO amount of checking, asking or even pre-empting possible scenarios in advance results in these courier companies giving you the truth BEFORE commiting to using them. This makes it very, very difficult to convince business that you will have significant problems actually obtaining your parcel until its too late . Notice I said 'obtain' and NOT actually having it delivered. I've heard it all before from these so-called couriers. The key problem - as I have said - is that they have both the goods AND payment in advance. They have no incentive to deliver, or at least deliver in a timely fashion. Total crap, most courier companies rely on word of mouth advertising and if they are contracted to a large company to do their deliveries, well they bloodywell go out of their way to keep them happy, that means keeping the receiver happy too. ROFL, what a JOKE! You're in S.E QLD, you have NO direct personal experience here AT ALL! But all the same - you decide to weigh in on a topic anyway. If these parasites had to *collect* payment, I have no doubt at all they'd show a lot more motivation in getting those goods from point A to point B in rural areas. 3.5 weeks for a parcel to travel 200KM is a joke, as is being charged extra for delivery to my town compared to their depot, only to find that they don't deliver to my town - ever. Extremely hard to believe, Yeah. I made it up of course (for what purpose is anyones guess)... perhaps you're fudging a little *or* No. For what purpose? The last thing I need is to embellish this ongoing problem. the company sending the goods is having a lend of you, an extremely common occurrence, it's always easier to blame the courier. I deal with that one on a daily basis.Companies promise goods, say they've been sent, when they haven't and then blame the courier for not delivering them....I have a thousand stories I could tell on that subject. Yeah, I suppose they're forging the invoices, right? Anyway, no point arguing with you about this, is there? No Exactly, because you're just another one of them, and don't give a flying shit about the recipient's lack of psychic powers that are obviously required when dealing with these turds. If these companies would only tell you truthfully in advance (if asked) that they cannot deliver to a town - or what procedure is required to collect said item - I would have no complaint. None at all. But they won't, at least not the ones I have dealt with thus far. The 'extra' information is *only* revealed well after they have your goods, by which time it's far too late to do anything about it of course. There hasnt been a single exception to this rule so far when I have enquired beforehand. The only problem-free exception relating to couriers has been Aus Air Freight/Express (whichever it is) - which uses the Aus Post network (here at least). No surprises whatsoever - the goods arrived exactly as they said they would. Several long distance calls not required. No need to phone back because they ignore your messages. It just arrives at the post office, and you pick it up. It's fantastic. I hope enough of your customers continue to give you the shits, as they clearly do. No best wishes for xmas/new year, and this is my last reply to you. |
#4
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rural couriers (was cheap lawn aeration)
Jeßus wrote:
On Wed, 24 Dec 2008 13:25:58 +1000, Barbara wrote: Oh, so it's gone up by $1 per hour now, has it? Wow... Even in rural Tasmania, wages are higher in general, this specific subject has been brought up twice already since I moved here last April by people who've also lived and worked in QLD. Small businesses in S.E are the worst I've come across anywhere in the country for being notorious tight-arses, who expect the world for a pittance from their employees. You can't take anything remotely critical of QLD either, I noticed. The summer weather is horrible in S.E QLD as well. Makes Darwin or Cairns look like Antartica by comparison. Wayne, you're really slipping into Lucus mentality now, the above statements are just not right, you may have convinced yourself otherwise, but in doing so you are only doing a Lucas. I'm not sure there is much point taking the time to counter or answer the rather obvious and insulting points you made Barb. If it's all rather obvious why the whining? Are you dense, or what? Its your comments which state the rather obvious. Idiotic shit such as: "People who move from urban areas to rural areas and expect the same service as town dwellers and expect the deliveries for the same price are extremely annoying" And so it is. I deal with people like you all day long. Yeah, and believe me it's showing. "You people" etc. You've got that bitter, sour attitude which is so typically behind these problems to begin with. The ****ing /hide/ of me, wanting to know when or how to obtain goods I have paid for, eh?! Or even *if* I'll ever get the goods *at all*, as in one case (which never did arrive). Yes I know, that's why I've been in business for 18 years, let me reiterate...no one would stay in business if their attitude was what you say. Sometimes I've even had the gall to ask why they've charged the extra to deliver to my town, even though they subsequently state that they won't even deliver to my town, and I have to travel the 280KM round-trip to pick it up at their Launceston depot. The ****ing nerve I have, hey? Yeah... "people like you" indeed. Any one who had such a policy would not be in business too long. Oh... and NO refund on the price difference, of course. They "can't issue refunds". How is this acceptable in your eyes? Oh... I'm just "making it all up", right? In much as the same manner of your wild statements about living conditions in SE Qld, no doubt. Insulting....? well go up a few paragraphs, seems you've caught Peterlucasitis. Go **** yourself bitch. You insulted me - I'll insult you right back. Heh....very thin skinned of you, seeing insults that aren't there. You come in here and try to tell *me* that my own experiences never happened. And you wonder why I consider it an insult? No, I merely pointed out that, as always, there's two sides to a story, you took umbrage, not me. You don't seem to have any concept of how badly some people get jerked around by these *******s. That begs the question...why use them? ROFL, what a JOKE! You're in S.E QLD, you have NO direct personal experience here AT ALL! But all the same - you decide to weigh in on a topic anyway. So? does that mean no one can answer a post here unless they live in the exact same area as the OP? If these parasites had to *collect* payment, I have no doubt at all they'd show a lot more motivation in getting those goods from point A to point B in rural areas. Simple... don't pay them till they deliver or better still use another company. Yeah, I suppose they're forging the invoices, right? I'll tell you what happens. Salesman/office staff tell customer "yes sir we can deliver that, it's in stock" do up invoice and it can occasionally be misplaced, somewhere between the office and despatch. Or there's no stock and no more is due in for a few days/weeks. No salesman is going to admit that he made a promise that can't be kept. Meanwhile customer doesn't get goods, so rings company, speaks to office, they check and see the goods have been invoiced and so say the courier must have the goods. Hint: if goods don't arrive and you ring the supplier, always ask for dispatch, never go through the front office. Exactly, because you're just another one of them, and don't give a flying shit about the recipient's lack of psychic powers that are obviously required when dealing with these turds. No, I'm one of them that gets called names and abused several times a day by people with the same attitude as you, when most of cases, the supplier is at fault or the customer has expectations beyond the realms of possibility. If these companies would only tell you truthfully in advance (if asked) that they cannot deliver to a town - or what procedure is required to collect said item - I would have no complaint. None at all. But they won't, at least not the ones I have dealt with thus far. The fact that you use a plural suggests you are having problems with multiple couriers, which in turn leads me to think that perhaps the supplier or your good self may be a little at fault. The 'extra' information is *only* revealed well after they have your goods, by which time it's far too late to do anything about it of course. There hasnt been a single exception to this rule so far when I have enquired beforehand. The only problem-free exception relating to couriers has been Aus Air Freight/Express (whichever it is) - which uses the Aus Post network (here at least). No surprises whatsoever - the goods arrived exactly as they said they would. Several long distance calls not required. No need to phone back because they ignore your messages. It just arrives at the post office, and you pick it up. It's fantastic. Well there's your answer, why use some useless courier company? I hope enough of your customers continue to give you the shits, as they clearly do. Yes, ones with your attitude do, but rest assured that I never let them know to their face, I just do my best to help them and you know what, It's rarely our fault and if it is I own up immediately, after all I see both sides of the story. No best wishes for xmas/new year, and this is my last reply to you. Merry Christmas to you, may 2009 be filled with deliveries done on time and to your satisfaction. |
#5
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rural couriers (was cheap lawn aeration)
On Wed, 24 Dec 2008 16:08:38 +1000, Barbara wrote:
Jeßus wrote: On Wed, 24 Dec 2008 13:25:58 +1000, Barbara wrote: Oh, so it's gone up by $1 per hour now, has it? Wow... Even in rural Tasmania, wages are higher in general, this specific subject has been brought up twice already since I moved here last April by people who've also lived and worked in QLD. Small businesses in S.E are the worst I've come across anywhere in the country for being notorious tight-arses, who expect the world for a pittance from their employees. You can't take anything remotely critical of QLD either, I noticed. The summer weather is horrible in S.E QLD as well. Makes Darwin or Cairns look like Antartica by comparison. Wayne, you're really slipping into Lucus mentality now, the above statements are just not right, you may have convinced yourself otherwise, but in doing so you are only doing a Lucas. I'm not sure there is much point taking the time to counter or answer the rather obvious and insulting points you made Barb. If it's all rather obvious why the whining? Are you dense, or what? Its your comments which state the rather obvious. Idiotic shit such as: "People who move from urban areas to rural areas and expect the same service as town dwellers and expect the deliveries for the same price are extremely annoying" And so it is. I deal with people like you all day long. Yeah, and believe me it's showing. "You people" etc. You've got that bitter, sour attitude which is so typically behind these problems to begin with. The ****ing /hide/ of me, wanting to know when or how to obtain goods I have paid for, eh?! Or even *if* I'll ever get the goods *at all*, as in one case (which never did arrive). Yes I know, that's why I've been in business for 18 years, let me reiterate...no one would stay in business if their attitude was what you say. Sometimes I've even had the gall to ask why they've charged the extra to deliver to my town, even though they subsequently state that they won't even deliver to my town, and I have to travel the 280KM round-trip to pick it up at their Launceston depot. The ****ing nerve I have, hey? Yeah... "people like you" indeed. Any one who had such a policy would not be in business too long. Oh... and NO refund on the price difference, of course. They "can't issue refunds". How is this acceptable in your eyes? Oh... I'm just "making it all up", right? In much as the same manner of your wild statements about living conditions in SE Qld, no doubt. Insulting....? well go up a few paragraphs, seems you've caught Peterlucasitis. Go **** yourself bitch. You insulted me - I'll insult you right back. Heh....very thin skinned of you, seeing insults that aren't there. You come in here and try to tell *me* that my own experiences never happened. And you wonder why I consider it an insult? No, I merely pointed out that, as always, there's two sides to a story, you took umbrage, not me. You don't seem to have any concept of how badly some people get jerked around by these *******s. That begs the question...why use them? ROFL, what a JOKE! You're in S.E QLD, you have NO direct personal experience here AT ALL! But all the same - you decide to weigh in on a topic anyway. So? does that mean no one can answer a post here unless they live in the exact same area as the OP? If these parasites had to *collect* payment, I have no doubt at all they'd show a lot more motivation in getting those goods from point A to point B in rural areas. Simple... don't pay them till they deliver or better still use another company. Yeah, I suppose they're forging the invoices, right? I'll tell you what happens. Salesman/office staff tell customer "yes sir we can deliver that, it's in stock" do up invoice and it can occasionally be misplaced, somewhere between the office and despatch. Or there's no stock and no more is due in for a few days/weeks. No salesman is going to admit that he made a promise that can't be kept. Meanwhile customer doesn't get goods, so rings company, speaks to office, they check and see the goods have been invoiced and so say the courier must have the goods. Hint: if goods don't arrive and you ring the supplier, always ask for dispatch, never go through the front office. Exactly, because you're just another one of them, and don't give a flying shit about the recipient's lack of psychic powers that are obviously required when dealing with these turds. No, I'm one of them that gets called names and abused several times a day by people with the same attitude as you, when most of cases, the supplier is at fault or the customer has expectations beyond the realms of possibility. If these companies would only tell you truthfully in advance (if asked) that they cannot deliver to a town - or what procedure is required to collect said item - I would have no complaint. None at all. But they won't, at least not the ones I have dealt with thus far. The fact that you use a plural suggests you are having problems with multiple couriers, which in turn leads me to think that perhaps the supplier or your good self may be a little at fault. The 'extra' information is *only* revealed well after they have your goods, by which time it's far too late to do anything about it of course. There hasnt been a single exception to this rule so far when I have enquired beforehand. The only problem-free exception relating to couriers has been Aus Air Freight/Express (whichever it is) - which uses the Aus Post network (here at least). No surprises whatsoever - the goods arrived exactly as they said they would. Several long distance calls not required. No need to phone back because they ignore your messages. It just arrives at the post office, and you pick it up. It's fantastic. Well there's your answer, why use some useless courier company? I hope enough of your customers continue to give you the shits, as they clearly do. Yes, ones with your attitude do, but rest assured that I never let them know to their face, I just do my best to help them and you know what, It's rarely our fault and if it is I own up immediately, after all I see both sides of the story. No best wishes for xmas/new year, and this is my last reply to you. Merry Christmas to you, may 2009 be filled with deliveries done on time and to your satisfaction. Barbara, I apologise for exploding in this thread. I know you're a good person - but I also know you well enough to know you knew what you wrote would elicit a hostile response. Also well done in constructing a reply that I couldn't resist replying to (as I did say I wouldn't respond any further)... The questions you have asked here have been covered already. For clarification however: No - I do NOT want to use these couriers (with one exception) I've dealt with since moving here in July. The problem is some (most?) businesses don't offer much in the way of shipping options. You ought to know that yourself. Remember, I've only been here since July, and it takes time to find businesses that cater to your needs (i.e stock the goods you want), at a fair price, AND are flexible with shipping options. I've found a couple of businesses so far willing to help, and they are guaranteed to get my repeat business. The same applies to the couriers themselves - thus far I know Aus Air Express (if that is the correct name) is fine to use - they use the Aus Post network, so it actually gets here without issue. Suncoast is another who should be OK, albeit once you know their special requirements in hindsight. My next experience will be with TNT, who so far are also easily the most expensive courier. I'm awaiting coffee and coffee grinder, under 6KG total for $65 shipping. Alas, if I wanted these particular items, I had no alternative source. They won't send anything over 3KG through Aus Post... which is a shame, because it'd be *here* (not Launceston!) within 3 days, and at a quarter of the price! A phone call to TNT has 'assured' me that not only will it be delivered to my town, it'll be delivered to my door. The sender did the same as well. I also made sure they have my phone number. I am highly sceptical I'll ever see a TNT van, or even get a phone call advising me of delivery problems, as I've had this exact same conversation with other couriers before to no avail... but I have to give them the benefit of the doubt. Not that I have much option anyway. I usually wait a minimum of ten days before hunting down my 'missing' items. Why? Because I know what I'm going to be in for (it now stresses me considerably having to listen to their generic lies and jump through their hoops), because I want to give them ample time to deliver, without appearing to be pushy/impatient. And, I am reasonably patient anyway (IMO). Until I moved out here, I can't say I've had many problems with couriers before. I take issue with you categorising me as a difficult customer. I'm sorry, but you really don't know what you're talking about on that score. I just cannot see how I am doing anything wrong Barbara. What am I doing wrong? No speculation now, give me something tangible, if you can. All I really want to know is how to get my hands on the items I have paid for - and even then only after 10 or more days have passed of no communication. So far I havent been rude or unplesant to any of them in any way whatsoever, not on the phone, nor in person. So far. With respect, you are NOT part of the companies I've had to deal with here. Your uninformed ASSUMPTIONS don't help either. And forgive me for objecting to paying extra for delivery here - which is more than the equivalent cost to their depot - even though they already *know* (but won't say beforehand) they don't deliver here! Did I mention the parcel that was 'delivered' but I never did receive - also interesting, because it transpires that they too don't deliver here. But I guess the above is something I just made up to help my argument, right? If you really believe that, then you really don't know me at all. It has nothing to do with not being sympathetic or ignorant of their logistical problems in rural areas. At the moment it is a one way street - and all in favour of the couriers... HERE. I'd love to be able to prove this to you, but how? Give your dogs and cats a pat from Jeßus, thanks. Bah Humbug. |
#6
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rural couriers (was cheap lawn aeration)
Who expects the same service - and why would they? How insulting. Go **** yourself Barb. I have no need to, I'm married. Lot of desperate guys around. I guess you got one eh??????? ** Posted from http://www.teranews.com ** |
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