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#1
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m3 - HORRID customer service. AVOID
I have been waiting patienly for 6 weeks to a response to (1) email. I
received a response to the first in 2 days, but received no other correspondence after that. I learned through what they told me that the system that I purchashed from them was missing several parts, in addition to the instruction sheet. I ordered the m3 econo system about a year ago and have had it running okay until it had a CO2 blow that killed most of my fish, even with an open top. I am frustrated at their lack of communication. I experienced this first hand when I even tried to purchase the product in the first place last year from them, took well over 2 months just to get shipped to me - with parts missing (that I just now know about). They have offered to send the missing parts to me, but refuse to correspond to any of my emails. I have been polite and not bombareded them, and only have sent 1 email per week asking why they do not respond to any of my questions. Specifically the important part I am missing is "a hard white washer" that is placed between the CO2 tank and the rest of the sytem, somewhat like a rubber washer in your sink I would suppose. Where can I go about purchasing this hard white washer? I have looked in home depot and lowe's to no avail. Maybe I don't know what section to look in, but I feel like I've walked the entire store just trying to find that small part. Does anyone out there have an extra hard white washer for the m3 econo system? I'll pay top dollar, because they won't send me one as promised (they even said it would be free, but they never even asked my address). Or does anyone have a weblink with a picture of the object of my desire that I can purchase online or look for in another hardware store? I am in desperate need, my plants have been w/o CO2 for 6 weeks and look miserable coated with algae. In the bad case that I won't be able to find a proper washer that is recommended by them, will a plastic washer that is of the right size (black and semi-soft, the sink kind - I reliaze it is made for water not a gas like CO2), do an at least better job than no washer at all? As a result of this ordeal I will NEVER do business with m3 again and I will recommend to all my associated to not deal with them (quite a few, because I live in the same state as that business), and I will consequently bring this topic to the BBB. I feel I have given them sufficient time to resolve this issue. They are a business, and I have a right to prompt customer service or I'm taking my hard earned money elsewhere and I want others to know about making a choice by purchashing an admitally quality m3 product (but most likely w/ missing parts). I hold no quarrel with their product, it far exceeds my expectations, but the lost parts (they even forgot an instruction sheet of all things!, in addition to the washer) far outweight the good of any product that company offers. I would advise to any plant enthusiast to take your business elsewhere such as AquaBotanic and purchase your CO2 equipment there (it's still m3 equipment if you want it), but their customer service is by FAR much better. I spent well near $200 at m3, and the least they could give me was respectable customer service and the missing parts, but apparently their business is not like that. With much anger and disgust, Allen Smith |
#2
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m3 - HORRID customer service. AVOID
When I refill my cylinder the place gives me a couple spare washers. Check with
the place you fill your tank. |
#4
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m3 - HORRID customer service. AVOID
"Allen Smith" wrote in message
om... Specifically the important part I am missing is "a hard white washer" that is placed between the CO2 tank and the rest of the sytem, somewhat like a rubber washer in your sink I would suppose. Where can I go about purchasing this hard white washer? I have looked in home depot and lowe's to no avail. Maybe I don't know what section to look in, but I feel like I've walked the entire store just trying to find that small part. I have no experience with the M3 kit, but I assume the washer is the same as the one used on any standard regulator, like the (IMO) industry leader Victor brand. Ever time I swap tanks at my local bottled gas distributer, a new washer comes with the refilled tank. The original washers that came with my Victor's were white. The ones that come with refills are gray. Ask your local refiller for a few spares. They should give them to you for free. David |
#5
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m3 - HORRID customer service. AVOID
M3 used to be really good until they moved early this year. From
what I hear, its been really hard getting a response from them. I hope they recover from whatever has happened to them. I usually get spare washers everytime I refill my CO2 tank from the welding store - they toss it in for free. I can toss one in the mail if you cannot find it locally. Just give me a buzz... ghori at ghori dot net |
#6
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m3 - HORRID customer service. AVOID
From what I understand m3 not only moved but also changed ownership. The
transition seems to have been very rough for them. I purchased my CO2 system through them a year ago and had excellent service. I would not recommend buying from them for at least six more months, but would not hesitate to give them a second chance after that time. Regards, Richard Fee |
#7
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m3 - HORRID customer service. AVOID
Thanks everyone for the offers of free washers. I found someone
locally that had a spare. Oddly the place I fill my CO2 up doesn't provide the washers, so I never even knew I was supposed to have one. My m3 setup didn't have instructions, so I didn't know, but at least now I do. I also pay $22 for a refill on a 5lb cylinder, so I should probably find another place I suppose when they don't even throw in a washer or two, as it seems most places do. Thanks for the help everyone. |
#8
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m3 - HORRID customer service. AVOID
Allen,
I fill my 10# tank at a local welding supply company and pay $5. for a fill. You surely want to check around. "Allen Smith" wrote in message om... Thanks everyone for the offers of free washers. I found someone locally that had a spare. Oddly the place I fill my CO2 up doesn't provide the washers, so I never even knew I was supposed to have one. My m3 setup didn't have instructions, so I didn't know, but at least now I do. I also pay $22 for a refill on a 5lb cylinder, so I should probably find another place I suppose when they don't even throw in a washer or two, as it seems most places do. Thanks for the help everyone. -----= Posted via Newsfeeds.Com, Uncensored Usenet News =----- http://www.newsfeeds.com - The #1 Newsgroup Service in the World! -----== Over 80,000 Newsgroups - 16 Different Servers! =----- |
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