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Customer survey
"sacha" wrote in message ... On 2014-01-06 23:08:17 +0000, David Hill said: On 06/01/2014 19:08, sacha wrote: Not really - but something I've briefly touched on with another Nursery on Twitter and it seems to me that the experiences of urglers is valuable both to each other and to the nurseryman in this. Few nurseries selling online tell you what size pot your plant is going to arrive in but we wonder if the average buyer knows the difference between a 2 litre pot and a 10cm pot? I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. In the past we ourselves have bought a supposedly 2 year old grape vine from a reputable nursery but which had to be 'nursed' in a tunnel for 2 years before planting out into a greenhouse. The same happened to a very expensive but desirable Magnolia from another (different) well known nursery. We didn't dare put it in the garden for two years! How many people ask what size pot the plant will have grown into and how many even consider the matter, I wonder. Do most just expect a small plant and pay up happily? I know that, before I met Ray, as an 'ordinary' customer, pot sizes in litres meant nothing to me. I've decided to measure the tops of ours and put those online because I think it will make more sense to the average buyer. Despite using a range of pots I still have problems picturing Pot sizes when in Litres, it's bad enough in cm I still have to put them back to imperial, 6 inch or 8 inch etc. I can picture right away, as for "Thumbs, Long toms etc." I doubt many of us remember them. David @ a slightly less windy (For now) side of Swansea Bay . Yes, we certainly refer to long toms in which we grow e.g. sweet peas but we don't sell those online. But the responses I'm getting seem to be referring more to quality of plants and those will vary from place to place, however you buy them. What I'm interested in is whether a customer, buying online, knows the difference in what they will get IF the pot size is given, 9cm, 1 litre, 2 litre etc. Do they even ask the pot size before buying, I wonder? So do customers still pay up, not knowing what they're going to get in terms of plant maturity? These may be more inexperienced gardeners and not as savvy as most urglers! It's something we've seen often in ads and on web sites and it's always surprised us that you can't see or envisage what you're going to get but nonetheless you're being asked (in the instance which has finally caused me to ask these questions) to pay £20 on trust for something which, in this case, is being marketed as rare and unusual and not by its real name, either. It's unusual to some degree but it's not rare. While some claim not to buy online, we've often seen remarks here about buying plugs and being pleased or disappointed but in those cases, people knows what plugs are, what to expect. They now they've got to pot them on and look after them a bit before planting them out. If they were told we're charging you £20 for something in a 9cm or 10cm pot or even a 1 litre pot, what I'm wondering is, do they have a mental picture of what they'll actually get and if they did, would they buy it, I wonder. -- Sacha www.hillhousenursery.com South Devon Have you thought of selling plants in -"say" 0.75 pint pots ?...:-) Bill |
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