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Customer survey
On 2014-01-07 12:44:05 +0000, Bill Grey said:
"sacha" wrote in message ... On 2014-01-06 23:49:43 +0000, Janet said: On 06/01/2014 19:08, sacha wrote:I'm asking this because, frankly, we have been shocked to see certain plants sold for £20 which, we're fairly sure, will arrive in a 10cm pot, which means a small plant with a small root system. We searched the ad and the website of the nursery involved and see no reference to pot sizes at all. If there's no reference to pot size at all, why are you so sure it's 10cm ? Janet 'fairly sure'. Experience of what others experience and talk to us about, both customers and other nurserymen. Some garden centres and nurseries give pot sizes, quite a lot don't. But Ray is going to ring tomorrow and ask. If it's a good size plant, I see no reason not to give that information as it's an additional selling point. I'm not going to name the shrub but it's not so rare that £20 is justified for anything small. The p&p is cheap so either the plants are small, and are sent in those blister packs, or the cost of p&p has been added to the plants so as to make it appear less to the customer. But my chief reason for raising the subject is to discover whether the average customer would know what the pot size is if it is given as e.g. 1 or 2 or 5 litres. I am thinking that it might be more helpful to our customers to give the diameter of the pot's lip, hence my curiosity as to what people expect to receive. -- Sacha www.hillhousenursery.com South Devon Like most folk over a certain age, pot sizes in litres have little relevance as the the volume is a product of more than one dimension which can vary. I can cope dairly well with metric measurements, but Imperial do tend to be more readily appreciated Bill Thanks, Bill. All this has convinced me that showing the diameter in inches and cms is more helpful to more gardeners. -- Sacha www.hillhousenursery.com South Devon |
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