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#16
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OT Data protection Act
The message
from Kay Easton contains these words: 99% sure that some one has to physically visit to disconnect a gas or electricity supply, no valve that can be remotely operated. Of course if there is an external gas meter cupboard then they might not need physical access into the building. One reason I don't like external utility cupboards, they aren't lockable so any Tom, Dick, or Harry can get to "your" supply. Why aren't they lockable? Our gas meter hatch has a lock, as did the one at my parents house when I was a kid. They are lockable - ish. But the key is in the possession of the relevant services providers, I think. -- Rusty Hinge http://www.users.zetnet.co.uk/hi-fi/tqt.htm Dark thoughts about the Wumpus concerto played with piano, iron bar and two sledge hammers. (Wumpus, 15/11/03) |
#17
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OT Data protection Act
In article , martin
writes: Subject: OT Data protection Act From: martin Date: Fri, 26 Dec 2003 17:42:47 +0100 On Fri, 26 Dec 2003 15:06:33 +0000 (GMT), "Dave Liquorice" wrote: On Fri, 26 Dec 2003 12:19:26 +0100, martin wrote: I suspect that it's all done by computer and other than the victims no human beings are involved. 99% sure that some one has to physically visit to disconnect a gas or electricity supply, no valve that can be remotely operated. Of course if there is an external gas meter cupboard then they might not need physical access into the building. One reason I don't like external utility cupboards, they aren't lockable so any Tom, Dick, or Harry can get to "your" supply. All the letters, demands for payment etc and scheduling of the engineers job sheet probably doesn't have any human intervention. That's the bit I meant. A manager from the gas company said that 10 attempts had been made to contact the couple, I assumed that this was 10 computer generated letters threatening to cut off the gas. http://news.bbc.co.uk/2/hi/uk_news/e...on/3342059.stm "Police found the pair on 18 October in their lounge. Mr Bates had died from hypothermia, emphysema and coronary heart disease and his wife from coronary heart disease. British Gas had twice visited their home, in June and August, about the outstanding £140.62 balance. On the second occasion the supply was cut-off, the inquest heard. Cash found Harry Metcalfe, general manager of communications at British Gas, said 10 attempts were made to contact the couple before the supply was switched off, as is procedure. He said since the introduction of the Data Protection Act, British Gas was prohibited from passing information to social services as they were not allowed to disclose information on debt without the customer's consent. Later in the inquest, it emerged that when the house was searched officers found £277 in cash on a small table in the lounge and £1,116.70 in a purse in a shoe." I don't understand why the gas company couldn't have contacted the social services, to tell them that a) the gas company had cut the gas off b) the couple needed somebody to keep an eye on them. Both could have been done without mentioning the debt. The bloke turning the gas off is just a contractor with no responsibility. The gas was turned off in August according to the BBC report. It was still abnormally warm in August. I doubt if the guy turning the gas off even thought that doing so would kill somebody. The couple still had the option to pay the bill and have the gas turned back on again. -- Martin I think I have to agree with Martin. I think that it is easy to cast BG as the villian. Most of us will only know of this case because of the scanty details put out on the radio/TV. What about neighbours? Did they think that this couple needed help? Perhaps they had been abused in the past when they tried to help. I believe that the man who cuts of the supply is not allowed to accept payment. That was done (I believe) to stop people who could pay simply delaying payment, making BG go through the admin procedures (which the rest of the customers pay for), until the guy arrived with his apanner. At the same time I would be surprised if BG could not have told the couple that they would inform social services if they did not opt out. A tragedy however you look at it, and whatever the circumstances. Peter Bridge |
#18
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OT Data protection Act
In article , martin
writes: Subject: OT Data protection Act From: martin Date: Fri, 26 Dec 2003 17:42:47 +0100 On Fri, 26 Dec 2003 15:06:33 +0000 (GMT), "Dave Liquorice" wrote: On Fri, 26 Dec 2003 12:19:26 +0100, martin wrote: I suspect that it's all done by computer and other than the victims no human beings are involved. 99% sure that some one has to physically visit to disconnect a gas or electricity supply, no valve that can be remotely operated. Of course if there is an external gas meter cupboard then they might not need physical access into the building. One reason I don't like external utility cupboards, they aren't lockable so any Tom, Dick, or Harry can get to "your" supply. All the letters, demands for payment etc and scheduling of the engineers job sheet probably doesn't have any human intervention. That's the bit I meant. A manager from the gas company said that 10 attempts had been made to contact the couple, I assumed that this was 10 computer generated letters threatening to cut off the gas. http://news.bbc.co.uk/2/hi/uk_news/e...on/3342059.stm "Police found the pair on 18 October in their lounge. Mr Bates had died from hypothermia, emphysema and coronary heart disease and his wife from coronary heart disease. British Gas had twice visited their home, in June and August, about the outstanding £140.62 balance. On the second occasion the supply was cut-off, the inquest heard. Cash found Harry Metcalfe, general manager of communications at British Gas, said 10 attempts were made to contact the couple before the supply was switched off, as is procedure. He said since the introduction of the Data Protection Act, British Gas was prohibited from passing information to social services as they were not allowed to disclose information on debt without the customer's consent. Later in the inquest, it emerged that when the house was searched officers found £277 in cash on a small table in the lounge and £1,116.70 in a purse in a shoe." I don't understand why the gas company couldn't have contacted the social services, to tell them that a) the gas company had cut the gas off b) the couple needed somebody to keep an eye on them. Both could have been done without mentioning the debt. The bloke turning the gas off is just a contractor with no responsibility. The gas was turned off in August according to the BBC report. It was still abnormally warm in August. I doubt if the guy turning the gas off even thought that doing so would kill somebody. The couple still had the option to pay the bill and have the gas turned back on again. -- Martin I think I have to agree with Martin. I think that it is easy to cast BG as the villian. Most of us will only know of this case because of the scanty details put out on the radio/TV. What about neighbours? Did they think that this couple needed help? Perhaps they had been abused in the past when they tried to help. I believe that the man who cuts of the supply is not allowed to accept payment. That was done (I believe) to stop people who could pay simply delaying payment, making BG go through the admin procedures (which the rest of the customers pay for), until the guy arrived with his apanner. At the same time I would be surprised if BG could not have told the couple that they would inform social services if they did not opt out. A tragedy however you look at it, and whatever the circumstances. Peter Bridge |
#19
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OT Data protection Act
In article , martin
writes: Subject: OT Data protection Act From: martin Date: Fri, 26 Dec 2003 17:42:47 +0100 On Fri, 26 Dec 2003 15:06:33 +0000 (GMT), "Dave Liquorice" wrote: On Fri, 26 Dec 2003 12:19:26 +0100, martin wrote: I suspect that it's all done by computer and other than the victims no human beings are involved. 99% sure that some one has to physically visit to disconnect a gas or electricity supply, no valve that can be remotely operated. Of course if there is an external gas meter cupboard then they might not need physical access into the building. One reason I don't like external utility cupboards, they aren't lockable so any Tom, Dick, or Harry can get to "your" supply. All the letters, demands for payment etc and scheduling of the engineers job sheet probably doesn't have any human intervention. That's the bit I meant. A manager from the gas company said that 10 attempts had been made to contact the couple, I assumed that this was 10 computer generated letters threatening to cut off the gas. http://news.bbc.co.uk/2/hi/uk_news/e...on/3342059.stm "Police found the pair on 18 October in their lounge. Mr Bates had died from hypothermia, emphysema and coronary heart disease and his wife from coronary heart disease. British Gas had twice visited their home, in June and August, about the outstanding £140.62 balance. On the second occasion the supply was cut-off, the inquest heard. Cash found Harry Metcalfe, general manager of communications at British Gas, said 10 attempts were made to contact the couple before the supply was switched off, as is procedure. He said since the introduction of the Data Protection Act, British Gas was prohibited from passing information to social services as they were not allowed to disclose information on debt without the customer's consent. Later in the inquest, it emerged that when the house was searched officers found £277 in cash on a small table in the lounge and £1,116.70 in a purse in a shoe." I don't understand why the gas company couldn't have contacted the social services, to tell them that a) the gas company had cut the gas off b) the couple needed somebody to keep an eye on them. Both could have been done without mentioning the debt. The bloke turning the gas off is just a contractor with no responsibility. The gas was turned off in August according to the BBC report. It was still abnormally warm in August. I doubt if the guy turning the gas off even thought that doing so would kill somebody. The couple still had the option to pay the bill and have the gas turned back on again. -- Martin I think I have to agree with Martin. I think that it is easy to cast BG as the villian. Most of us will only know of this case because of the scanty details put out on the radio/TV. What about neighbours? Did they think that this couple needed help? Perhaps they had been abused in the past when they tried to help. I believe that the man who cuts of the supply is not allowed to accept payment. That was done (I believe) to stop people who could pay simply delaying payment, making BG go through the admin procedures (which the rest of the customers pay for), until the guy arrived with his apanner. At the same time I would be surprised if BG could not have told the couple that they would inform social services if they did not opt out. A tragedy however you look at it, and whatever the circumstances. Peter Bridge |
#20
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OT Data protection Act
In article , martin
writes: Subject: OT Data protection Act From: martin Date: Fri, 26 Dec 2003 17:42:47 +0100 On Fri, 26 Dec 2003 15:06:33 +0000 (GMT), "Dave Liquorice" wrote: On Fri, 26 Dec 2003 12:19:26 +0100, martin wrote: I suspect that it's all done by computer and other than the victims no human beings are involved. 99% sure that some one has to physically visit to disconnect a gas or electricity supply, no valve that can be remotely operated. Of course if there is an external gas meter cupboard then they might not need physical access into the building. One reason I don't like external utility cupboards, they aren't lockable so any Tom, Dick, or Harry can get to "your" supply. All the letters, demands for payment etc and scheduling of the engineers job sheet probably doesn't have any human intervention. That's the bit I meant. A manager from the gas company said that 10 attempts had been made to contact the couple, I assumed that this was 10 computer generated letters threatening to cut off the gas. http://news.bbc.co.uk/2/hi/uk_news/e...on/3342059.stm "Police found the pair on 18 October in their lounge. Mr Bates had died from hypothermia, emphysema and coronary heart disease and his wife from coronary heart disease. British Gas had twice visited their home, in June and August, about the outstanding £140.62 balance. On the second occasion the supply was cut-off, the inquest heard. Cash found Harry Metcalfe, general manager of communications at British Gas, said 10 attempts were made to contact the couple before the supply was switched off, as is procedure. He said since the introduction of the Data Protection Act, British Gas was prohibited from passing information to social services as they were not allowed to disclose information on debt without the customer's consent. Later in the inquest, it emerged that when the house was searched officers found £277 in cash on a small table in the lounge and £1,116.70 in a purse in a shoe." I don't understand why the gas company couldn't have contacted the social services, to tell them that a) the gas company had cut the gas off b) the couple needed somebody to keep an eye on them. Both could have been done without mentioning the debt. The bloke turning the gas off is just a contractor with no responsibility. The gas was turned off in August according to the BBC report. It was still abnormally warm in August. I doubt if the guy turning the gas off even thought that doing so would kill somebody. The couple still had the option to pay the bill and have the gas turned back on again. -- Martin I think I have to agree with Martin. I think that it is easy to cast BG as the villian. Most of us will only know of this case because of the scanty details put out on the radio/TV. What about neighbours? Did they think that this couple needed help? Perhaps they had been abused in the past when they tried to help. I believe that the man who cuts of the supply is not allowed to accept payment. That was done (I believe) to stop people who could pay simply delaying payment, making BG go through the admin procedures (which the rest of the customers pay for), until the guy arrived with his apanner. At the same time I would be surprised if BG could not have told the couple that they would inform social services if they did not opt out. A tragedy however you look at it, and whatever the circumstances. Peter Bridge |
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