I've just done a post through google asking virtually the same
question. Looks like I need to go after Tiscali again. This is getting
boring, it's taken 4 months to get this broadband connection and I've
wasted countless hours of good gardening time getting no info or wrong
info from Tiscali and BT. Probably shortened my life by a few years -
grrrrrrrrrrrrrrrr.

Rod