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dinosek · 01-08-2010, 01:01 PM

Quote:

Originally Posted by JL270

Your experience is almost identical to mine. All six chairs ordered arrived reaking of damp, with mould...brokern arms where screws had been misfitted. The table itself was fine; but i received 6 seat cushions, three in one style and size and three in another. When i mentioned to i thought this must be 'old stock' i was informed that it had just come off the container on Tuesday. I cannot believe that the driver wasnt confused by the sodden packaging in the back of his van, and i was startled by the fact that no-one had actually checked the order before it was despatched.

I had no assistance with assembly. I only received the delivery yesterday. as yet i have had no response from Sales@.
In some ways i am reassured by their terms and conditions stating that they will replace anything, but given some of the posts i am sceptical about the swift resolution of my grievance.

Hi,

I am just back from holiday and what an interesting lines to read :-) Have been for legal advice on Friday and will be taking Wessex Teak to court. Once my case is all over I will let people know all about the proces.

To JL270:
Sorry to hear you have trouble with them. There is no customer service and very rude people on the other side of the phone.

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