Last year I bought a Hozelock automatic watering timer. Sometime during
the winter I lost the control knob off the front, I think it got knocked
off and shovelled up in the snow.
Last week I e-mailed Hozelock, more in hope than expectation, to see if
they could supply a new one. I received a reply the next day and the
new knob arrived this morning. Free of charge! How's that for excellent
service in these days of overcharging. I have no connection with the
company, full marks to them!