About Us

Janet Tweedy[_2_] · 20-10-2012, 10:45 PM posted to uk.rec.gardening

In article ,
writes
Really disappointed with the customer service. My wife ordered £80 of bulbs...they didn't turn up she and chased and chased. Eventually after
various excuses discovered the carrier had 'lost' them. (And BTW telephone response is "We know the carrier is rubbish, this happens all the
time."!) "Can you send a different way or a part order?" "Nope."
Eventually a refund...with a weak unsigned credit note.
Great plants but disappointing service. I think Parkers need to take responsibility for their supply chain!

Had to order from Parker's about three weeks ago, still waiting but
haven't had too bad an experience with them in the past. Bulbs are often
small from them and not always what they were supposed to be but the
prices (in trade catalogue) are reasonable and just thought it worth
taking a chance.
Be interesting to see how soon they come!

On the other hand all praise to Wells and Winter from whom i ordered two
Darlac snips and plant labels and a pot maker. First got a parcel almost
by return with all but Darlac snips, and a handwritten note apologising
for delay in sending snips. Then one pair came followed by an effusively
apologetic note to say he had misread my order and I had wanted two so
he was sending the second set ASAP plus some twine etc. by way of an
apology!

Not only was note hand-written but it was also warmly received by me
-though there had been a delay I felt that he actually cared and wanted
to give a good service so I will be ordering from him again without a
doubt!!

--
Janet Tweedy
Dalmatian Telegraph
http://www.lancedal.demon.co.uk

Thread Tools	Search this Thread
Show Printable Version	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
J. Parker Bulbs	Frank Booth	United Kingdom	32	10-07-2014 04:07 AM
Parker's bulbs	Janet Tweedy[_2_]	United Kingdom	5	03-11-2012 11:26 AM

Menu

About Us