Home |
Search |
Today's Posts |
#2
|
|||
|
|||
How to lose customers - vent
To my shock, the clerk wouldn't exchange without a receipt.
Who keeps a receipt for 2 packets of seeds for 5-6 weeks?! I asked him if he wanted to lose a customer over $1.89, and he seemed quite willing to do so. He was not Japanese; I was tempted to contact the management, but it's their problem; not worth the effort.. I'm taking my business back to the local nurseries that do not give customers a hard time, even when returning plants. They value repeat business. Don't feel bad -- we took an item back to Target for an "even" exchange. Just item for item -- it was the wrong size. We no longer had the receipt. To our amazement, they told us they would credit us the sale price towards the purchase of another. This was an even exchange! Their position was that we may have purchased the item on sale in the last 90 days and we therefore could only have that much money toward the swapped item regardless of the fact that the item was the exact same thing. This applies to defective returns as well. So you could purchase an item on sale Saturday, find it was defective and return it on Monday to swap for a working model BUT you'd end up paying more because the item was no longer on sale! The real kicker here is that with that scenario it would not matter if you had a receipt or not -- the recipt would show you purchased it at a sale price so that would be what they would credit to you in the swap. To me this is absolutely ludicrous -- an even exchange should be just that and nothing more. If I am swapping for the same item and that item has no price differential from the one I've returned, other than a sale that occurred in the last NINETY (90) days, then I should not be charged extra because it's no longer on sale. I can understand it in the case of a refund but come on -- an "even" exchange???? To say the least, we no longer shop Target for items like appliances, household goods, and the like or those that might be used as gifts. For the main part, we do not even consider Target for any purchases anymore -- the only time we go there is if they have some sale on a consumable (laundry detergent for example) that is just out of sight. James |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
ficus lose leaves (B E N J A M I N A ) | Bonsai | |||
ficus benjamina lose leaves | Bonsai | |||
ficus benjamina lose leaves | Bonsai | |||
Fun Reading (was: How to lose customers - vent) | Gardening | |||
Wal-Mart sells guns to felons [was: How to lose customers - vent] | Gardening |