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How to lose customers - vent
"Warren" wrote in message news:icQja.103702$Zo.21162@sccrnsc03... I'm just wondering where there would be a store that you can bring an empty seed package back, and get it replaced or get your money back. I've got a drawer full of empty packets, as I'm sure many people do, and I'd stand in line if I thought they were worth new packets. And I've had such bad luck growing things from seed, I could say they didn't live up to their potential, and not be lying. It's like rebates, they know that such a small percentage of the customers will return with a complaint, it's not even worth the bother. A $2 packet costs the store $1. For that $2 seed packet, they probably also sold $5 in soil, another $5 in fertilizer, plus $10 for those mini-greenhouse starter and those tiny compressed peat tablets. I'm surprised they don't just give away the seed. It would be like Gillette giving away the razor blade set , knowing you'll buy plenty of razors from them in the long run. Sameer |
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