Be very careful with Greenthumb. They were very good for 4 visits but then disaster! In March 2 years ago, they turned up in an old blue unmarked van and their treatment caused chemical damage to 2/3rd of my lawn - and then wanted to charge me £60 to put it right!!! Their customer care was abysmal and kept coming up with different excuses. These excuses being fed to their operator by mobile phone! The lawn mower was blunt (just been serviced by local firm who was not too pleased with this and not the brightess of moves by Greenthumb- they later changed their mind on this when they realised the bad publicity this was producing.) The grass was cut too short (Dead grass showed this was not correct) Cut too long - cut too wet! Local qualified garden experts all agreed it was chemical damage but Greenthumb went against all the clear and obvious evidence and the photographs of the damage caused. They did eventually come again but gave wrong treatment and couldn't even agree among themselves what treatment had been given! It however made it worse. Parts of the lawn will now have to be re-seeded in September.
The main problem with Greenthumb is the lack of business acumen. We all make mistakes, but the priority should be to put it right and keep a customer. In this area Greenthumb were a dismal failure.
It is a shame that a good concept can be downgraded by just one poor franchisee (although I now see from various postings,it is not confined to my area) and bad customer relations from the Head Office. Where once I was recommending them I now relate my bad experiences. How so easily it could have been solved locally and a once loyal customer retained. A local landscape gardener, who has just had to dig up my friends lawn afer it was ruined by Greenthumb, stated he was seeing more and more problems caused by this Company. So beware!

I'm sorry to disagree with the above comments when it says Greenthumb offer a 'no quibble' service. As I found out to my cost this is certainly NOT the case and I am sure, by reading other postings, that I'm not alone in this opinion. When they ruined my lawn all I got was varied excuses - an offer to put it right if I paid them £60 and complete indifference to other expert opinions and to any customer care. I don't know what their training is like but I believe they advertise that 'you don't need a degree in horticulture, or even the ability to tell a weed from a wallflower’ to work for them!

I work for Greenthumb, have done since March, and I'm amazed at customer's complaints that their lawns don't look amazing despite the fact they constantly ignore advice from me and my colleagues on mowing regimes, watering, need for scarifying or aeration and even the timing of treatments.

In this dry weather if you don't water your lawn it will turn brown. People say it doesn't need watering, and this is true, but the lawn won't stay lush and green in a drought. If your lawn is like a sponge to walk across then it needs a proper scarification. If the soil is solid it could do with aeration. Don't just ignore problems and hope they go away then blame the Greenthumb man (or woman) when they don't.

Greenthumb are there to treat weeds, feed the grass and advise on cures for other problems (watering, mowing height, soil condition, thatch, disease, pests). If you want your lawn to look its best you need to follow the advice and not just ignore your lawn between visits from Greenthumb.

Oh and I've been spraying, with a license, since 2005.

Greenthumb are just a bunch of theives supported by a nasty religious cult from the US, absoloutely the worst company i've ever worked for.

Message for Greenthumblawns Listen you smug little prat Greenthumb are just a bunch of thieves supported by a nasty religious cult from the US, absolutely the worst company i've ever worked for. I never said that i sprayed in 9 force gales i said that the moron that ran the franchise sent us out spraying lawns in force 9 gales. You can sit there all smug because its greenthumb in Wales that are coining it in, charging £31,000 for a franchise then forcing everyone to sell sell sell or else. Waking up from the green thumb nightmare is like waking up inside the matrix, you are disgusted with yourself for ever letting yourself be duped by such a foul company, encouraged to over charge, offer treatments that the customer doesn't need, lying about the state of peoples lawns, thats the real greenthumb, totally dishonest, i have stopped a great many people using them in my area, i hope to make it a greenthumb free zone, as for you mr greenthumb, up yours pal.

Mmmm, "superb service" you say? "great value for money" I hear you shout. Now call me picky but if one is quoted a price one expects that price to be the one invoiced, further to that if somebody can only complete half the job then it would also be reasonable to expect to pay half the quoted price.

Greenthumb have recently failed me on both these points and won't be going near my lawn anytime soon.

As for the customer service, well, we tried contact local branch who made us feel like they couldn't really care less. Massive fail on all counts Greenthumb. I shall ensure I pass this recent experience onto others.

So where's the greenthumb franchee? too scared to reply? As an ex greenthumber i was once forced to sell an aeration to a poor OAP, she didn't need the aeration but the horrible git that ran the franchise forced me to encourage this woman to have it done and she agreed, it cost her an un-nessessary £100, he told me to tell her that her neighbours would be impressed and then they'd maybe sign up themselves.

Hi What mix fertilizer do greenthumb apply and can you buy it through Pitchcare website?

My 80 year old neighbour uses them(pays her monthly sub's). The Green Thumb guy has just been round & sprayed her Lawn in the pouring rain!! It's been raining for days & it's January. IMHO a complete waste of time. What ever he sprayed will be washed away!