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#1
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RHS Colour charts
Anyone got access to the full version? Am trying to settle a dispute about a
white rose 'La Perle' and am having trouble persuading someone there is more than one shade of white! and that 'La Perle' is not a yellow rose. If I am to quote numbers I would as soon they be correct :~) (I just remember there are pages of them, broken down into green whites, cream whites, blue whites etc) -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) |
#2
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RHS Colour charts
"Charlie Pridham" wrote in message ... Anyone got access to the full version? Am trying to settle a dispute about a white rose 'La Perle' and am having trouble persuading someone there is more than one shade of white! and that 'La Perle' is not a yellow rose. If I am to quote numbers I would as soon they be correct :~) (I just remember there are pages of them, broken down into green whites, cream whites, blue whites etc) -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) According to this link, there's an 884 colour three fan version for £135, yes £135 and a one fan simplified version for £25 http://www.rhs.org.uk/Learning/publi...olourchart.asp On the other hand printers and others use the Pantone colour system and there are plenty of free charts for that on the Internet. And from graphics suppliers. Not much help in other words michael adams |
#3
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RHS Colour charts
On 16/6/06 13:42, in article ,
"Charlie Pridham" wrote: Anyone got access to the full version? Am trying to settle a dispute about a white rose 'La Perle' and am having trouble persuading someone there is more than one shade of white! and that 'La Perle' is not a yellow rose. If I am to quote numbers I would as soon they be correct :~) (I just remember there are pages of them, broken down into green whites, cream whites, blue whites etc) Yes, Charlie, Ray has that set of different coloured cards in a green box. How can we help? -- Sacha www.hillhousenursery.co.uk South Devon (email address on website) |
#4
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RHS Colour charts
"Sacha" wrote in message ... On 16/6/06 13:42, in article , "Charlie Pridham" wrote: Anyone got access to the full version? Am trying to settle a dispute about a white rose 'La Perle' and am having trouble persuading someone there is more than one shade of white! and that 'La Perle' is not a yellow rose. If I am to quote numbers I would as soon they be correct :~) (I just remember there are pages of them, broken down into green whites, cream whites, blue whites etc) Yes, Charlie, Ray has that set of different coloured cards in a green box. How can we help? -- Sacha www.hillhousenursery.co.uk South Devon (email address on website) Just an idea how many shades of white are given would be usefull, If you have the time you could try comparing the on screen picture at www.roselandhouse.co.uk/roses/rlaperle.htm its a good likeness this end! I just want to be sure that it comes up as a white rose and not a yellow one (I know the buds are a soft yellow but the flowers are a lovely cream white. (You may of course know the rose?) -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) |
#5
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RHS Colour charts
"michael adams" wrote in message ... "Charlie Pridham" wrote in message ... Anyone got access to the full version? Am trying to settle a dispute about a white rose 'La Perle' and am having trouble persuading someone there is more than one shade of white! and that 'La Perle' is not a yellow rose. If I am to quote numbers I would as soon they be correct :~) (I just remember there are pages of them, broken down into green whites, cream whites, blue whites etc) -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) According to this link, there's an 884 colour three fan version for £135, yes £135 and a one fan simplified version for £25 http://www.rhs.org.uk/Learning/publi...olourchart.asp On the other hand printers and others use the Pantone colour system and there are plenty of free charts for that on the Internet. And from graphics suppliers. Not much help in other words michael adams Thanks for the thoughts but I sort of need it to be more "Official" if you know what I mean, The other party is adamant its a yellow rose, I disagree but proving a colour is not that easy as most flowers are shades and although I do not have a set of colour charts (you have seen the price!) that's what they were made for. -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) |
#7
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RHS Colour charts
"Sacha" wrote in message ... On 17/6/06 08:15, in article , No, I don't know the rose but there is no doubt it's white. Have a look at the David Austin site too, BTW. http://www.davidaustinroses.com/engl....asp?showr=917 The white group in the RHS colour chart is in Fan 4 and runs as follows: White group, Greyed-White, Green-White, Yellow-White, Orange-White. Each card has 4 shades on it and on printing off your pic and looking at that and the screen picture, I have no doubt in saying that it's in White Group and looks most like 155D. The centre appears to fall into the Yellow-White Group 158 and is 158A. Naturally, colour registers can alter things but this is most certainly not a yellow rose! However, there IS a pale yellow tea rose called Perle des Jardins, bred by Levet and my guess is that your interlocutor might be thinking of that one? -- Sacha www.hillhousenursery.co.uk South Devon (email address on website) Many thanks for all that. It is a customer who wanted a white rose, we sold them 'La Perle' 2 years ago and we have recently received a letter claiming its yellow and that they don't like it, so can we replace it! We don't sell any yellow roses and the picture supplied by them is indeed La Perle so I can not see the problem but they are starting to irritate us with constant phone messages and letters. They are not far from you, so if someone comes in looking for a white rose - duck! -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) |
#8
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RHS Colour charts
On 17/6/06 15:37, in article ,
"Charlie Pridham" wrote: "Sacha" wrote in message ... On 17/6/06 08:15, in article , No, I don't know the rose but there is no doubt it's white. Have a look at the David Austin site too, BTW. http://www.davidaustinroses.com/engl....asp?showr=917 The white group in the RHS colour chart is in Fan 4 and runs as follows: White group, Greyed-White, Green-White, Yellow-White, Orange-White. Each card has 4 shades on it and on printing off your pic and looking at that and the screen picture, I have no doubt in saying that it's in White Group and looks most like 155D. The centre appears to fall into the Yellow-White Group 158 and is 158A. Naturally, colour registers can alter things but this is most certainly not a yellow rose! However, there IS a pale yellow tea rose called Perle des Jardins, bred by Levet and my guess is that your interlocutor might be thinking of that one? -- Many thanks for all that. It is a customer who wanted a white rose, we sold them 'La Perle' 2 years ago and we have recently received a letter claiming its yellow and that they don't like it, so can we replace it! We don't sell any yellow roses and the picture supplied by them is indeed La Perle so I can not see the problem but they are starting to irritate us with constant phone messages and letters. They are not far from you, so if someone comes in looking for a white rose - duck! How fortunate it is that we don't do a great number of roses!! And they've waited TWO years? Hmmmmm.....! -- Sacha www.hillhousenursery.co.uk South Devon (email address on website) |
#9
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RHS Colour charts
"Charlie Pridham" wrote in message ... "michael adams" wrote in message ... "Charlie Pridham" wrote in message ... Anyone got access to the full version? Am trying to settle a dispute about a white rose 'La Perle' and am having trouble persuading someone there is more than one shade of white! and that 'La Perle' is not a yellow rose. If I am to quote numbers I would as soon they be correct :~) (I just remember there are pages of them, broken down into green whites, cream whites, blue whites etc) -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) According to this link, there's an 884 colour three fan version for £135, yes £135 and a one fan simplified version for £25 http://www.rhs.org.uk/Learning/publi...olourchart.asp On the other hand printers and others use the Pantone colour system and there are plenty of free charts for that on the Internet. And from graphics suppliers. Not much help in other words michael adams Thanks for the thoughts but I sort of need it to be more "Official" if you know what I mean, The other party is adamant its a yellow rose, I disagree but proving a colour is not that easy as most flowers are shades and although I do not have a set of colour charts (you have seen the price!) that's what they were made for. .... I notice on your website, which I came across totally by accident there's a picture - http://www.roselandhouse.co.uk/roses/rlaperle.htm along with the description "creamy white deepening toward the centres". That description seems fair enough to me. If that's how it was described at the time they bought it then they don't really have a leg to stand on IMO. What are they suggesting - that they send it back and get a refund or something ? IME, honest but stubborn and misguided\stupid people can be a bigger pain in the neck than outright crooks - as they really do think they have right on their side. And its often impossible to explain things to them and get them to change their minds. Although your mileage may vary. It's just fortunate that such people form a very small minority overall. michael adams .... -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) |
#10
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RHS Colour charts
"michael adams" wrote in message ... "Charlie Pridham" wrote in message ... "michael adams" wrote in message ... ... I notice on your website, which I came across totally by accident there's a picture - http://www.roselandhouse.co.uk/roses/rlaperle.htm along with the description "creamy white deepening toward the centres". That description seems fair enough to me. If that's how it was described at the time they bought it then they don't really have a leg to stand on IMO. What are they suggesting - that they send it back and get a refund or something ? IME, honest but stubborn and misguided\stupid people can be a bigger pain in the neck than outright crooks - as they really do think they have right on their side. And its often impossible to explain things to them and get them to change their minds. Although your mileage may vary. It's just fortunate that such people form a very small minority overall. michael adams ... It is the very same picture we use on our selling labels, the last letter indicated we should at our expense remove the "yellow rose" (which is now 20' plus) and replace same with a "white rose" i.e. physically go 150 miles and do the planting! Still as you say such people are a tiny minority, indeed this is the only customer we have had like it and since La Perle is about the whitest rose I do there is little I can do to placate them. -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) |
#11
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RHS Colour charts
On 19/6/06 08:06, in article ,
"Charlie Pridham" wrote:the last letter snip indicated we should at our expense remove the "yellow rose" (which is now 20' plus) and replace same with a "white rose" i.e. physically go 150 miles and do the planting! Still as you say such people are a tiny minority, indeed this is the only customer we have had like it and since La Perle is about the whitest rose I do there is little I can do to placate them. I'd send them my post here and the David Austin description, too and put an end to it. There's no arguing with the RHS charts because that's what they exist for. As far as I can see, this sounds like a wind up and is utterly ridiculous! Perhaps they've seen Climbing Iceberg and decided they like it better! We had someone come in the other day complaining their Helenium had died over the winter! Ray asked if it was alright last year and they said that it had indeed, flowered its socks off but now it was dead and they wanted another one. IOW, the wet and cold of this winter had killed what was a perfectly healthy plant when they bought and planted it. For the sake of good customer relations, we gave them another one but really..........! It must have cost them all of £3.50 last year, if that and they probably spent more on petrol coming here to moan about the forces of nature which somehow, were our fault! Send them the cost of the rose and tell them to use the money to get someone to dig it out and replace it - if they can find anyone to do it!! ;-) -- Sacha www.hillhousenursery.co.uk South Devon (email address on website) |
#12
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RHS Colour charts
"Charlie Pridham" wrote in message ... "michael adams" wrote in message ... "Charlie Pridham" wrote in message ... "michael adams" wrote in message ... ... I notice on your website, which I came across totally by accident there's a picture - http://www.roselandhouse.co.uk/roses/rlaperle.htm along with the description "creamy white deepening toward the centres". That description seems fair enough to me. If that's how it was described at the time they bought it then they don't really have a leg to stand on IMO. What are they suggesting - that they send it back and get a refund or something ? IME, honest but stubborn and misguided\stupid people can be a bigger pain in the neck than outright crooks - as they really do think they have right on their side. And its often impossible to explain things to them and get them to change their minds. Although your mileage may vary. It's just fortunate that such people form a very small minority overall. michael adams ... It is the very same picture we use on our selling labels, the last letter indicated we should at our expense remove the "yellow rose" (which is now 20' plus) and replace same with a "white rose" i.e. physically go 150 miles and do the planting! Still as you say such people are a tiny minority, indeed this is the only customer we have had like it and since La Perle is about the whitest rose I do there is little I can do to placate them. .... "Seriously deranged", or as Sasha suggests "on a wind-up", are the phrases I'm struggling with at this point. michael adams .... -- Charlie, gardening in Cornwall. http://www.roselandhouse.co.uk Holders of National Plant Collection of Clematis viticella (cvs) |
#13
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RHS Colour charts
"Janet Baraclough" wrote in message ... IME, mentally disturbed people are often very relieved when somebody else calmly establishes a normal boundary. Janet. Sure seems to work on NewsGroups anyway! michael adams .... -- Isle of Arran Open Gardens weekend 21,22,23 July 2006 5 UKP three-day adult ticket (funds go to island charities) buys entry to 26 private gardens |
#14
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RHS Colour charts
Charlie Pridham wrote:
It is the very same picture we use on our selling labels, the last letter indicated we should at our expense remove the "yellow rose" (which is now 20' plus) and replace same with a "white rose" i.e. physically go 150 miles and do the planting! Still as you say such people are a tiny minority, indeed this is the only customer we have had like it and since La Perle is about the whitest rose I do there is little I can do to placate them. There isn't any possibility that a yellow rose got mislabeled? If it didn't then it looks pretty white to me! -- NK Follow spamtrap instructions to reply |
#15
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RHS Colour charts
Mike Lyle writes
Janet Baraclough wrote: If the customer was rational, that would be the simplest solution. Unfortunately, their behaviour so far suggests they are not rational. In which case, it could be a very bad idea to appease the manipulative delusional behaviour . [...] Hmm. Agreed on the mental-health principles. But I'm not sure that it's good business practice to assume a customer is pathologically delusional before all other possibilties have ben excluded. The rose does, after all, objectively show a touch of yellowishness, as mentioned in its description. What Charlie's told us is equally consistent with obstinate stupidity or gross mick-taking -- both of which are more common than loopiness. I'd set the boundaries exactly as you describe, but send back the fiver at the same time "as a goodwill gesture", and all bases would then be covered. I know the scale is different, but I imagine that's what Marks and Spencer would do. I'd be very worried indeed about any goodwill gesture being interpreted as an 'admission of guilt'. There is some accepted way of wording it so that the refund is a goodwill gesture 'without prejudice' - if you go the refund route, take some advice about how to word it. -- Kay |
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